Forum	Title	Content	Member	Sex	Country	Date/Time
K-1 Fiance(e) Visa Process & Procedures	SAWASDEE 2	Awesome!! Congrats!! I just spoke with Ou and she is counting down the hours. She is going to go to a few markets today to get some stuff for me and then hit the rack early, she leaves for the airport 5 AM Wednesday, Thailand time!! Finally........................this process will be 2 weeks short of a year when she gets here.	SqdnGuns	Male	Thailand	2008-06-03 01:44:00
K-1 Fiance(e) Visa Process & Procedures	SAWASDEE 2	QUOTE (marryme @ Jun 1 2008, 04:23 PM) <{POST_SNAPBACK}> Thanks Thai family, I just scanned my passport and emailed to her. Its a very tense few days . My girl is very nervous about it and worries about every little things. I hope everything will be ok and she can get her visa the next day. Will let everyone know how her interview went. Ou interviewed last Thursday and she is in BKK today to pick up her passport/visa. She asked if she could get it last Friday, obvioulsy a no go. She will be flying into LAX on Wednesday afternoon!! Chok Dee!! Edited by Ting Tong Farang, 01 June 2008 - 06:58 PM.	SqdnGuns	Male	Thailand	2008-06-01 18:57:00
K-1 Fiance(e) Visa Process & Procedures	K-1 process - any time when not allowed to come to the US?	Thanks everyone!	Cammie and Andrew	Not Telling	Canada	2006-02-21 10:46:00
K-1 Fiance(e) Visa Process & Procedures	K-1 process - any time when not allowed to come to the US?	Hi. We're in the middle of the K-1 process, and I cant seem to remember... Is there anytime during the application process before the K-1 is approved when he is not allowed to come to the United States? Thanks, Cammie	Cammie and Andrew	Not Telling	Canada	2006-02-21 10:28:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	More contact info I have found....... UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES (USCIS) LEADERSHIP DIRECTORY 08/06/08 TABLE OF CONTENTS HEADQUARTERS’ OFFICES 3 ASYLUM OFFICES 10 INTERNATIONAL OFFICES 11 SERVICE CENTERS 18 EASTERN REGION FIELD OFFICES 19 CENTRAL REGION FIELD OFFICES 26 WESTERN REGION FIELD OFFICES 31 NATIONAL BENEFITS CENTER 37 TELEPHONE CENTERS 37 FRAUD DETECTION UNITS 37 PUBLIC INQUIRIES 38 FORMS CENTERS 39 OTHER USCIS FIELD OFFICES 39 LEADERSHIP DIRECTORY EDITS For updates, comments, or additions to the USCIS Leadership Directory please send an email to Internal Communications, uscis.internalcommunications@dhs.gov or Ja-Nel C. James, ja-nel.james@dhs.gov. Thank you. UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS) HEADQUARTERS’ OFFICES HEADQUARTERS OFFICE USCIS ACTING DIRECTOR: JONATHAN “JOCK” SCHARFEN USCIS ACTING DEPUTY DIRECTOR: MICHAEL AYTES USCIS CHIEF OF STAFF: THOMAS C. PAAR 20 MASSACHUSETTS AVENUE NW WASHINGTON, DC 20529 PHONE: (202) 272-1000 FAX: (202) 272-1134 OFFICE OF THE DIRECTOR Acting Director: Jonathan “Jock” Scharfen Special Assistant: Susan Strong Staff Assistant: Susan Grossman Phone: (202) 272-1000 Fax: (202) 272-1134 Address: 20 Massachusetts Ave, NW RM 5110 Washington, DC 20529 Office of the Deputy Director Deputy Director: Michael Aytes Special Assistant: Vacant Staff Assistant: Pat Stivala Phone: (202) 272-8000 Fax: (202) 272-8118 Address: 20 Massachusetts Ave, NW RM 5110 Washington, DC 20529 Special Counsel to the Director Natalie Lui Staff Assistant: Gwendolyn Eadie Phone: (202) 272-8000 E-mail: Natalie.Lui@dhs.gov Mariela Melero Staff Assistant: Vacant Phone: (202) 272-8000 E-mail: Mariela.Melero@dhs.gov Office of the Chief of Staff Chief of Staff: Tom Paar Staff Assistant: Gwendolyn Eadie Phone: (202) 272-8000 Fax: (202) 272-8118 Address: 20 Massachusetts Ave, NW RM 5110 Washington, DC 20529 E-mail: Tom.Paar@dhs.gov USCIS COMMAND CENTER Watch Officers (24/7): Commercial: (202) 272-8800 Toll Free: 1-877-225-9046 Fax: (202) 272-8817 E-Mail: USCIS.C2@dhs.gov NOTE: The USCIS Command Center is staffed 24 hours a day, 7 days a week, year-round in order to serve the critical communication needs (both classified and unclassified) of USCIS personnel world-wide. Watch officers can assist callers attempting to contact senior leaders or other offices “after-hours” in order to ensure effective and efficient agency responses to emergencies and urgent mission requirements wherever and whenever they arise. UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES HEADQUARTERS’ OFFICES, CONTINUED GROWTH MANAGEMENT OVERSIGHT UNIT Chief: Ted Kim Phone: (202) 272-8207 Address: 20 Massachusetts Ave, NW RM 5110 Washington, DC 20529 E-mail: Ted.Kim@dhs.gov OFFICE OF EMERGENCY MANAGEMENT AND SAFETY Chief: James Riley Phone: (202) 272-1490 Address: 111 Massachusetts Ave, NW Suite 4002 Washington, DC 20529 E-mail: J.Michael.Riley@dhs.gov Deputy Chief: Bryan R. Moore Phone: (540) 438-5174 Address: 1344 Pleasants Dr. Harrisonburg, VA 22801 E-Mail: Bryan.Moore@dhs.gov OFFICE OF THE EXECUTIVE SECRETARIAT Chief: Yvette LaGonterie Staff Assistant: Garry Kilgore Phone: (202) 272-0990 Fax: (202) 272-0997 Address: 20 Massachusetts Ave, NW RM 5012 Washington, DC 20529 E-mail: Yvette.M.Lagonterie@dhs.gov Regulations Management Division Chief: Sunday A. Aigbe Phone: (202) 272-8380 Fax: (202) 272-8352 Address: 111 Massachusetts Ave, NW Room 3008 Washington, DC 20529 Email: OFFICE OF PRIVACY Chief: Donald K. Hawkins Deputy Chief: Lashaunne G. David Phone: (202) 272-8404 Fax: (202) 272-8118 Address: 20 Massachusetts Ave., NW 2nd Floor Washington, DC 20529 E-mail: Donald.Hawkins@dhs.gov TRANSFORMATION PROGRAM OFFICE Chief: Daniel Renaud Deputy Chief: Robert Daum Phone: (202) 233-2300 Fax: (202) 233-2380 Address: 633 3rd Street, 6th Floor Washington, DC 20226 E-mail: Daniel.Renaud@dhs.gov DOMESTIC OPERATIONS DIRECTORATE Acting Associate Director: Donald Neufeld Acting Deputy Associate Director: Debra A. Rogers Chief of Staff: Susan Arroyo Phone: (202) 272-1710 Fax: (202) 272-1718 Address: 20 Massachusetts Ave, NW RM 3112 Washington, DC 20529 E-mail: Donald.Neufeld@dhs.gov Information and Customer Service (ICS) Acting Chief: Meddie Brown Acting Deputy Chief: Rosie Lacot Phone: (202) 272-1191 Fax: (202) 272-1915 Address: 111Massachusetts Ave, NW 6th Floor Washington, DC 20529 E-mail: Meddie.Brown@dhs.gov Operations Planning (OP) Chief: Joseph Moore Deputy Chief: Chris Quimby Phone: (202) 272-1919 Fax: (202) 272-8518 Address: 111 Massachusetts Ave, NW 3rd Floor Washington, DC 20529 E-mail: Joseph.Moore@dhs.gov Policy and Regulation Management (PRM) Chief: Evelyn Sahli Phone: (202) 272-1722 Fax: (202) 272-1718 Address: 20 Massachusetts Ave, NW RM 3112 Washington, DC 20529 E-mail: Evelyn.Sahli@dhs.gov UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES HEADQUARTERS’ OFFICES, CONTINUED Service Center Operations (SCOPS) Chief: Barbara Velarde Deputy Chief: Robert Kruszka Chief of Staff: Gregory A. Richardson Phone: (202) 272-1505 Fax: (202) 272-1543 Address: 20 Massachusetts Ave, NW 2nd Floor Washington, DC 20529 E-mail: Barbara.Velarde@dhs.gov Field Operations (OFO) Chief: Jack Bulger Deputy Chief: Conrad Zaragoza Chief of Staff: Craig Howie Phone: (202) 272-1001 Fax: (202) 272-1008 Address: 20 Massachusetts Ave NW, 1st Floor, RM 1000 Washington, DC 20529 E-mail: Jack.Bulger@dhs.gov NATIONAL SECURITY AND RECORDS VERIFICATION DIRECTORATE Associate Director: Gregory B. Smith Deputy Associate Director: Gerri Ratliff Chief of Staff: Gilbert L. Jacobs Phone: (202) 272-8880 Fax: (202) 272-9228 Address: 111 Massachusetts Ave, NW 4th Floor RM 4000 Washington, DC 20529 E-mail: Gregory.B.Smith@dhs.gov Verification Division Chief: Howard “Mac” McMillan Deputy Chief: Katherine Lotspeich Acting Chief of Staff: Nadia Khawaja Phone: (202) 358-7777 Fax: (202) 358-7853 Address: 490 L’Enfant Plaza Suite 8001 Washington, DC 20024 E-mail: Howard.McMillan@dhs.gov Fraud Detection and National Security Division Chief: Don Crocetti Deputy Chief: Vacant Chief of Staff: Ronald Alan Atkinson Phone: (202) 272-8448 Fax: (202) 272-8594 Address: 111 Massachusetts Ave, NW 7th Floor Washington, DC 20529 E-mail: Don.Crocetti@dhs.gov Records Division Chief: Dominick Gentile Deputy Chief: Brenda Coffren USCIS Records Officer: Brian Lutz Phone: (202) 272-8686 Fax: (202) 272-8733 Address: 111Massachusetts Ave, NW 2nd Floor Washington, DC 20529 E-mail: Dominick.Gentile@dhs.gov USCIS History Office and Library Chief: Jerry Buhi Library Historian: Marian Smith Phone: (202) 272-8370 Fax: (202) 272-8374 Address: 111 Massachusetts Ave, NW 1st Floor Washington, DC 20529 Email: Jerry.Buhi@dhs.gov REFUGEE, ASYLUM, AND INTERNATIONAL OPERATIONS DIRECTORATE Associate Director: Lori Scialabba Deputy Associate Director: Steve Bucher Chief of Staff: Katherine Ripley French Phone: (202) 272-1663 Fax: (202) 272-1676 Address: 20 Massachusetts Ave, NW RM 3300 Washington, DC 20529 Email: Lori.Scialabba@dhs.gov Asylum Division Chief: Joseph E. Langlois Deputy Chief: Jedidah Hussey Phone: (202) 272-1663 Fax: (202) 272-1681 Address: 20 Massachusetts Ave, NW RM 3300 Washington, DC 20529 E-mail: Joseph.Langlois@dhs.gov Refugee Affairs Division Chief: Barbara Strack Deputy Chief: June Tancredi Deputy Chief: Vacant Phone: (202) 272-1664 Fax: (202) 272-1678 Address: 111 Massachusetts Avenue 8th Floor Washington, DC 20529 Email: Barbara.Strack@dhs.gov UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES HEADQUARTERS’ OFFICES, CONTINUED International Operations Division Chief: Joanna Ruppel Acting Deputy Chief: Michael Valverde Phone: (202) 272-1632 Fax: (202) 272-1549 Address: 20 Massachusetts Ave, NW RM 3300 Washington, DC 20529 E-mail: Joanna.Ruppel@dhs.gov OFFICE OF ADMINISTRATION Chief: Nancy Guilliams Deputy Chief: Renee Downs Phone: (202) 272-1570 Fax: (202) 272-1553 Address: 20 Massachusetts Ave, NW RM 1008 Washington, DC 20529 E-mail: Nancy.Guilliams@dhs.gov Acquisition/Asset Management Chief: Paula Ycong Phone: (202) 272-1586 Fax: (202) 272-1564 Address: 20 Massachusetts Ave, NW 2nd Floor Washington, DC 20529 E-mail: Paula.Ycong@dhs.gov Facilities Management Chief: Gina Barrett Phone: (202) 272-1600 Fax: (202) 272-1662 Address: 20 Massachusetts, NW RM 1008 Washington, DC 20529 E-mail: Gina.Barrett@dhs.gov USCIS Field Support Center Director: Jerry Riordan Phone: (802) 872-4111 Fax: (802) 951-6455 Address: 70 Kimball Avenue South Burlington, VT 05403 Email: Jerry.Riordan@dhs.gov OFFICE OF HUMAN CAPITAL AND TRAINING Acting Chief: David R. Howell Phone: (202) 272-8120 Fax: (202) 272-8127 Address: 20 Massachusetts Ave, NW 5th Floor, RM 5306 Washington, DC 20529 E-mail: david.r.howell@dhs.gov Human Capital Management Division Chief: Kathleen T. Hochman Phone: (202) 272-1330 Fax: (202) 272-1336 Address: 20 Massachusetts Ave, NW 2nd Floor, RM 2008 Washington, DC 20529 E-mail: Kathy.Hochman@dhs.gov Training and Career Development Division Chief Learning Officer: Gregg Beyer Phone: (202) 272-1483 Fax: (202) 272-8881 Address: 20 Massachusetts Ave, NW 5th Floor, RM 5007 Washington, DC 20529 E-mail: Gregg.Beyer@dhs.gov Management Division Chief: Vacant Phone: (202) 272-8120 Fax: (202) 272-8127 Address: 20 Massachusetts Ave, NW 5th Floor, RM 5306 Washington, DC 20529 OFFICE OF ADMINISTRATIVE APPEALS Chief: Robert Wiemann Deputy Chief: John Grissom Phone: (202) 272-1212 Fax: (202) 272-1262 Address: 20 Massachusetts Ave, NW RM 3000 Washington, DC 20529 E-mail: Robert.Weimann1@dhs.gov OFFICE OF CITIZENSHIP Chief: Alfonso Aguilar Chief of Staff: Nathaniel Stiefel Program Manager and Senior Advisor for Policy: Laura Patching Senior Advisor, Immigrant Education and Testing: Michael Jones Phone: (202) 272-1310 Fax: (202) 272-1316 Address: 20 Massachusetts Ave, NW RM 5200 Washington, DC 20529 E-mail: Alfonso.Aguilar@dhs.gov OFFICE OF COMMUNICATIONS Acting Chief: Christopher Bentley Acting Deputy Chief: Vacant Chief of Staff: Glenn Lackey Phone: (202) 272-1200 Fax: (202) 272-1322 E-mail: Christopher.Bentley@dhs.gov UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES HEADQUARTERS’ OFFICES, CONTINUED Strategic Communications Division Chief: Angelica Alfonso-Royals Phone: (202) 272-1215 Phone: (202) 272-1240 Address: 20 Massachusetts Ave, NW RM 4108 Washington, DC 20529 Email: amroyals@dhs.gov Community Relations Division Chief: Sally Blauvelt Phone: (202) 272-4108 Fax: (202) 272-1316 Address: 20 Massachusetts Ave, NW RM 4108 Washington, DC 20529 Email: Sally.Blauvelt@dhs.gov Internal Communications Division Chief: Ja-Nel James Phone: (202) 272-1249 Address: 20 Massachusetts Ave, NW RM 4108 Washington, DC 20529 E-mail: Ja-Nel.James@dhs.gov Media Relations Division Acting Press Secretary/Chief: Chris Rhatigan and William Wright Phone: (202) 272-1200 Address: 20 Massachusetts Ave, NW RM 4108 Washington, DC 20529 E-mail: Chris.Rhatigan@dhs.gov Bill.Wright@dhs.gov New Media Division Chief: William H. Bacon Phone: (202) 272-1200 Address: 20 Massachusetts Ave, NW RM 5016 Washington, DC 20529 E-mail: William.H.Bacon@dhs.gov OFFICE OF CONGRESSIONAL RELATIONS Chief: James McCament Asst. Chief, Operations: Monterey Rowe Asst. Chief, Legislative: Ruth Tintary Phone: (202) 272-1940 Fax: (202) 272-1955 Address: 20 Massachusetts Ave, NW 4th Floor Washington, DC 20529 E-mail: James.McCament@dhs.gov OFFICE OF THE CHIEF COUNSEL Chief Counsel: Lynden Melmed Deputy Chief Counsel: Dea Carpenter Chief of Staff: Stephen Bell Legislative Counsel: Philip Busch Phone: (202) 272-1400 Fax: (202) 272-1405 Address: 20 Massachusetts Ave, NW RM 4210 Washington, DC 20529 E-mail: Lynden.Melmed@dhs.gov OFFICE OF INFORMATION TECHNOLOGY Chief Information Officer: Jeff Conklin Deputy Chief: Vacant Phone: (202) 272-1700 Fax: (202) 272-1773 Address: 111 Massachusetts Ave, NW 5th Floor Washington, DC 20529 Email: Jeff.Conklin@dhs.gov OFFICE OF EQUAL OPPORTUNITY AND INCLUSION Chief: Tracy Thompson Deputy Chief: Keith Gaiter Phone: (202) 272-0972 Fax: (202) 272-0971 Address: 20 Massachusetts Ave, NW RM 5014 Washington, DC 20529 E-mail: Tracy.L.Thompson1@dhs.gov OFFICE OF POLICY AND STRATEGY Chief: Carlos E. Iturregui Deputy Chief: Pearl B. Chang Phone: (202) 272-1470 Fax: (202) 272-1480 Address: 20 Massachusetts Ave, NW RM 4010 Washington, DC 20529 E-mail: Carlos.Iturregui@dhs.gov OFFICE OF SECURITY AND INTEGRITY Chief: Jan P. Lane Phone: (202) 272-1225 Fax: (202) 272-8908 Address: 111 Massachusetts Ave, NW Suite 7000 Washington, DC 20529 E-mail: Jan.Lane@dhs.gov UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES HEADQUARTERS’ OFFICES, CONTINUED Deputy Chief Security Officer/Field Security Program Chief: Mark Clarke Phone: (202) 272-8855 Fax: (20) 272-8909 Address: 111 Massachusetts Ave, NW Suite 7000 Washington, DC 20529 E-mail: Mark.Clarke@dhs.gov Command Center and Special Security Acting Chief: Felix Caraballo Phone: (202) 272-8810 Fax: (202) 272-8817 Address: 111 Massachusetts Ave, NW Suite 7000 Washington, DC 20529 E-mail: Felix.Caraballo@dhs.gov Administrative Security Acting Chief: Walter Clark Phone: (202) 272-0932 Fax: (202) 272-8909 Address: 111 Massachusetts Ave, NW Suite 7000 Washington, DC 20529 E-mail: Walter.L.Clark@dhs.gov Physical Security Chief: Sam Shebchuk Phone: (202) 272-8955 Fax: (202) 272-8909 Address: 111 Massachusetts Avenue, NW Suite 7000 Washington, DC 20529 E-mail: Samuel.Shebchuk@dhs.gov Personnel Security Chief: Danielle Esposito Phone: (802) 872-4134 Fax: (802) 951-6423 Address: 70 Kimball Avenue South Burlington, Vermont 05403 E-mail: Danielle.Esposito@dhs.gov USCIS-OSI-PERSEC-CUSTOMERSERV@dhs.gov Internal Review Chief: Kathy Dominguez Phone: (202) 272-1214 Fax: (202) 272-9188 Address: 111 Massachusetts Avenue, NW Suite 7000 Washington, DC 20529 E-mail: Kathy.Dominguez@dhs.gov Investigations Division Chief: Ron Fortin Phone: (202) 272-8847 Fax: (202) 272-8857 Address: 111 Massachusetts Avenue, NW Suite 7000 Washington, DC 20529 Email: Ronald.Fortin1@dhs.gov Policy, Planning and Human Resources Chief: Dana Compton Phone: (202) 272-8866 Fax: (202) 272-8909 Address: 111 Massachusetts Avenue, NW Suite 7000 Washington, DC 20529 E-mail: Dana.Compton@dhs.gov Resource Management Chief: Herb Thomas Phone: (202) 272-1552 Fax: (202) 272-8909 Address: 111 Massachusetts Avenue, NW Suite 7000 Washington, DC 20529 E-mail: Herbert.Thomas@dhs.gov Technology Coordination Chief: Tim Badger Phone: (202) 272-1047 Fax: (202) 272-8909 Address: 111 Massachusetts Avenue, NW Suite 7000 Washington, DC 20529 E-mail: Tim.Badger@dhs.gov UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES HEADQUARTERS’ OFFICES, CONTINUED OFFICE OF THE CHIEF FINANCIAL OFFICER Chief Financial Officer: Rendell L. Jones Chief of Staff: Lisa M. Koene Phone: (202) 272-1969 Fax: (202) 272-1970 Address: 20 Massachusetts Ave, NW Suite 4018 Washington, DC 20529 E-mail: Rendell.Jones@dhs.gov Financial Management Division Chief: Charles “Bucky” Tretler Phone: (202) 272-1960 Fax: (202) 272-1970 Address: 20 Massachusetts Ave, NW Suite 4018 Washington, DC 20529 E-mail: Charles.Tretler@dhs.gov Financial Operations Branch Manager: Lisa T. Rees Phone: (802) 872-4667 Fax: (802) 872-4670 Address: 70 Kimball Avenue South Burlington, VT 05403 E-mail: Lisa.Rees@dhs.gov FMD Customer Support Email: USCIS-FMD-Support@dhs.gov Resource Management & Competitive Sourcing Division Chief: Gloria T. Scott Phone: (202) 272-1959 Fax: (202) 272-1970 Address: 20 Massachusetts Ave, NW Suite 4018 Washington, DC 20529 E-mail: Gloria.T.Scott@dhs.gov Budget Division Chief: Timothy Rosado Deputy Chief: Richard Reilly Phone: (202) 272-1880 Fax: (202) 272-1933 Address: 20 Massachusetts Ave, NW Suite 4018 Washington, DC 20529 E-mail: Timothy.Rosado@dhs.gov Planning Division Chief: Gary Zaleski Phone: (202) 272-1478 Fax: (202) 272-1970 Address: 20 Massachusetts Ave, NW RM 4018 Washington, DC 20529 E-mail: Gary.Zaleski@dhs.gov Lockbox Operations Division Chief: Kathleen “Kath” Stanley Deputy Chief: David Hiles Phone: (202) 233-2385 Fax: (202) 233-2303 Address: 633 3rd Street, NW Suite 230 Washington, DC 20529 E-mail: Kathleen.Stanley@dhs.gov UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS) ASYLUM OFFICES ARLINGTON ASYLUM OFFICE (ZAR) Director: Ann Palmer Deputy Director: Bryan Christian 1525 Wilson Boulevard, Suite 300 Arlington, VA 22209 Phone: (703) 235-4108 Fax: (703) 524-5047 CHICAGO ASYLUM OFFICE (ZCH) Director: Kenneth Madsen Deputy Director: Edward Jeszka 401 South La Salle Street, 8th Floor Chicago, IL 60605 Phone: (312) 353-9610 Fax: (312) 886-1636 HOUSTON ASYLUM OFFICE (ZHN) Director: Marie Hummert Deputy Director: Jessica Walters 16630 Imperial Valley, Suite 200 Houston, TX 77060 Phone: (281)774-4825 Fax: (281) 774-5990 LOS ANGELES ASYLUM OFFICE (ZLA) Director: George Mihalko Deputy Director: David M. Radel 1585 S. Manchester Ave. Anaheim, CA 92802 Phone: (714) 808-8205 Fax: (714) 635-9136 MIAMI ASYLUM OFFICE (ZMI) Director: Erich J. Cauller Deputy Director: Erin Fatica 99 Southeast 5th Street, 1st Floor Miami, FL 33131 Phone: (305) 960-8610 Fax: (305) 530-6125 NEW YORK ASYLUM OFFICE (ZNY) Director: Patricia A. Jackson Deputy Director: Vacant One Cross Island Plaza, 3rd Floor Rosedale, NY 11422 Phone: (718) 723-5954 ext. 1004 Fax: (718) 723-1121 NEWARK ASYLUM OFFICE (ZNK) Director: Susan Raufer Deputy Director: Aster Zeleke 1200 Wall Street West, 4th Floor Lyndhurst, NJ 07071 Phone: (201) 531-0555 ext. 256 Fax: (201) 531-1877 SAN FRANCISCO ASYLUM OFFICE (ZSF) Director: Emilia Bardini Deputy Director: Calton Yue 75 Hawthorne Street, #303S San Francisco, CA 94105 Phone: (415) 293-1285 Fax: (415) 293-1270 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS) INTERNATIONAL OFFICES BANGKOK DISTRICT OFFICE District Director: Robert V. Looney Deputy District Director: Stacy Strong USDHS American Embassy Box 12, APO AP 96546 Phone: 9 011 662 205 5352 Fax: 9 011 662 650 7770 BEIJING FIELD OFFICE (BEI) Officer in Charge: Joseph P. Martin Department of Homeland Security/CIS American Embassy - Beijing PSC 461 Box 50 FPO AP 96521-0002 Phone: 9-011-8610-8529-6740 x222 Fax: 9-011-8610-8529-6779 EXPRESS MAIL: Department of Homeland Security/CIS American Embassy No. 3 Xiu Shui Bei Jie Beijing, China 100600 GUANGZHOU FIELD OFFICE (GZH) Officer in Charge: Jackie Wong Department of Homeland Security/ CIS American Consulate General- Guangzhou PSC 461 Box 100 APO AP 96521-0002 Phone: 9-011-8620-8121-8000 x7643 Fax: 9-011-8620-3884-4416 EXPRESS MAIL: Department of Homeland Security/ CIS American Consulate General 5th Floor Tian Yu Garden (II Phase) 136-146 Lin He Zhong Lu Tian He District Guangzhou 510260 China HO CHI MINH CITY FIELD OFFICE (HCM) Officer in Charge: Mary Ann Russell Department of Homeland Security/CIS American Consulate General - Ho Chi Minh City PSC 461 Box 500 FPO AP 96521-0002 Phone: 9-011-848-823-5401 ext. 25 Fax: 9-011-848-823-5393 EXPRESS MAIL: Department of Homeland Security/CIS American Consulate General 4 Le Duan Street, District 1 Ho Chi Minh City, Vietnam3 HONG KONG FIELD OFFICE (HKC) Officer in Charge: Peter Rosenstock Department of Homeland Security/ CIS American Consulate General - Hong Kong PSC 461, Box 19 FPO AP 96521-0006 Phone: 9-011-852-2841-2552 Fax: 9-011-852-2845-4727 EXPRESS MAIL: Department of Homeland Security/ CIS American Consulate General 26 Garden Road Hong Kong NEW DELHI FIELD OFFICE (NDI) Field Office Director: Vacant Department of Homeland Security/USCIS American Embassy - New Delhi U.S. Department of State Washington, DC 20521-9000 Phone: 9-011-91-11-2419-8096 Fax: 9-011-91-11-2-419-8730 EXPRESS MAIL Department of Homeland Security/USCIS American Embassy Shantipath, Chanakyapuri New Delhi, India 110021 MANILA FIELD OFFICE (MPH) Officer in Charge: John Abram Department of Homeland Security/ CIS c/o American Embassy PSC 500 Box 22 FPO AP 96515-1000 Phone: 9-011-632-523-1238 Fax: 9-011-632-522-4362 EXPRESS MAIL: Department of Homeland Security/ CIS American Embassy 1201 Roxas Boulevard, Ermita 1000 Manila, Philippines SEOUL FIELD OFFICE (SEK) Officer in Charge: Jose R. Olivares Department of Homeland Security/ CIS American Embassy - Seoul Unit-15550/ INS APO AP 96205-0001 Phone: 9-011-822-397-4279/4282 Fax: 9-011-822-739-7101 EXPRESS MAIL: Department of Homeland Security/ CIS American Embassy 32 Sejong-RO Chongro-GU Seoul, 110-710, South Korea UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES INTERNATIONAL OFFICES, Continued MEXICO DISTRICT OFFICE District Director: Joseph Roma Deputy District Director: Maria del Carmen “Mari-Carmen” Jordan USDHS American Embassy Paseo de la Reforma #305 Room 118 Colonia Cuauhtemoc Mexico DF, Mexico 06500 Phone: 9-011-525-55-080-2000 ext.4876 or 4086 Fax: 9-011-525-55-080-2326 CIUDAD JUAREZ FIELD OFFICE Field Office Director: Warren Janssen Department of Homeland Security/ CIS American Consulate General - Ciudad Juarez P.O. Box 9896 El Paso, TX 79989-9896 Phone: 9-011-52-656-616-0718 Fax: 9-011-52-656-611-5284 EXPRESS MAIL: American Consulate Ciudad Juarez Department of Homeland Security/CIS Lopez Mateos 924 N Ciudad Juarez, Chihuahua 03200 Mexico GUATEMALA CITY FIELD OFFICE (GMT) Field Office Director: Kenya Steinke Department of Homeland Security/ CIS American Embassy - Guatemala City BRANCH 3334 APO AA 34024 Phone: 9-011-502-2-326-4000 Fax: 9-011-502-2-339-2472 EXPRESS MAIL: Department of Homeland Security/USCIS American Embassy Avenida, la Reforma 7-01, Zona 10, ZC 01010 Guatemala City, Guatemala C.A. HAVANA FIELD OFFICE (HAV) Field Office Director: Vacant Seccion de Intereses de los Estados Unidos Servicio de Inmigracion Calzada, e/ L & M Vedado, Cuba Attn: Ron Rosenberg Phone: 9-011-537-836-4751 ext. 203 Fax: 9-011-537-834-4512 KINGSTON FIELD OFFICE (KNG) Field Office Director: Michael Conway Department of Homeland Security/ CIS American Embassy-Kingston 142 Old Hope Road Kingston 6 Jamaica, WI Phone: 1-876-702-6000 Fax: 1-876-702-6222 EXPRESS MAIL: 30 Munroe Road Kingston 6 Jamaica WI UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES INTERNATIONAL OFFICES, Continued LIMA FIELD OFFICE (LMA) Field Office Director: Alonso Gonzalez Department of Homeland Security/ CIS American Embassy - Lima APO AA 34031, Unit 3826 Phone: 9-011-511-434-3000 ext. 2378 Fax: 9-011-511-434-2483 EXPRESS MAIL: Department of Homeland Security/ CIS American Embassy Avenida Encalada, Cuadra 17 Surco, Lima 33 Peru MONTERREY FIELD OFFICE (MTR) Field Office Director: Vacant Department of Homeland Security/ CIS American Consulate General - Monterrey P.O. Box 9002 Brownsville, TX 78520-0902 Phone: 9-011-52-818-345-2120 ext. 443 Fax: 9-011-52-818-343-0543 EXPRESS MAIL: Department of Homeland Security/ CIS American Consulate General Constitution Avenue 411 PTE Monterrey, N.L. 64000 Mexico PANAMA CITY FIELD OFFICE (PNM) Field Office Director: Kendra Shyne Department of Homeland Security/ CIS American Embassy- Panama Unit 0945 APO AA 34002 Phone: 9-011-507-207-7415 Fax: 9-011-507-207-7039 EXPRESS MAIL: American Embassy Department of Homeland Security/ CIS Av. Balboa y Calle 39 Panama, Republica Dominicana PORT-AU-PRINCE, HAITI (PAP) Field Office Director: Pius Bannis Department of Homeland Security/ CIS American Embassy 5 Harry Truman Boulevard (P.O. Box 1761) Port-Au-Prince, Haiti Phone: 9-011-509-223-6857 Fax: 9-011-509-223-6856 SAN SALVADOR FIELD OFFICE (SAN) Field Office Director: Herman Pardo Department of Homeland Security/ CIS American Embassy - San Salvador Unit 3114 APO AA 34023 Phone: 503-278-4444 ext. 2215 Fax: 503-2501-2234 EXPRESS MAIL: Department of Homeland Security/ CIS American Embassy Final Boulevard Santa Elena Antiguo Cuscatlan La Libertad, El Salvador SANTO DOMINGO (SDM) Field Office Director: Anadina Hernandez Department of Homeland Security/ CIS American Embassy - Santo Domingo Branch 5542 APO AA 34041 Phone: 9-011-809-731-4366 Fax: 9-011-809-731-4350 EXPRESS MAIL: U.S. CIS / Consular Section Calle Cesar Nicolas Penzon Esquina Maximo Gomez Santo Domingo, Dominican Republic UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES INTERNATIONAL OFFICES, Continued TEGUCIGALPA FIELD OFFICE (TGU) Field Office Director: Emigdio Martinez Department of Homeland Security/ CIS American Embassy, Tegucigalpa UNIT 2901 APO AA 34022 Phone: 9-011-504-238-5114 ext. 4726, x4500 Fax: 9-011-504-236-9107 EXPRESS MAIL: Department of Homeland Security/ CIS C/O American Embassy Avenida la Paz Tegucigalpa, Honduras TIJUANA FIELD OFFICE (TIJ) Field Office Director: Lydia Martinez Department of Homeland Security/ CIS American Consulate General - Tijuana P.O. Box 439039 San Diego, CA 92143-9039 Phone: 9-011-52-664-622-7463 Fax: 9-011-52-664-686-5908 EXPRESS MAIL: Department of Homeland Security/ CIS American Consulate General Tapachula #96 Colonia Hipodromo Tijuana, B.C., Mexico 22420 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES INTERNATIONAL OFFICES, Continued ROME DISTRICT OFFICE District Director: John Lafferty Deputy District Director: Lori Pietropaoli Field Office Director: Vacant DHS-USCIS PSC 833 Box 37 FPO, AE 09624-0037 Phone: 9-011-39 06 4674 2286 Fax: 9-011-39-06-4674-2920 ACCRA FIELD OFFICE (ACG) Field Office Director: Leikun Teferra Department of Homeland Security/USCIS American Embassy-Accra Department of State Washington, DC 20521-2020 Phone: 9-011-233-21-769-256 ext.101 Fax: 9-011-233-21-769-2607 EXPRESS MAIL Department of Homeland Security/ CIS American Embassy Ring Road East Accra, Ghana ATHENS FIELD OFFICE (ATH) Field Office Director: Georgia Papas Department of Homeland Security/USCIS American Embassy - Athens, Greece PSC 108, Box 25 APO AE 09842 Phone: 9-011-30-210-720-2780 Fax: 9-011-30-210-729-4303 EXPRESS MAIL Department of Homeland Security/USCIS American Embassy 91 Vasilissis Sofias Avenue Athens, Greece 10160 EXPRESS MAIL: DHS-USCIS American Embassy Via Sallustiana 49 00187 Rome, Italy FRANKFURT FIELD OFFICE (FKG) Acting Field Office Director: Emigdio Martinez DHS/USCIS Field Office-Frankfurt American Consulate General PSC 115 APO AE 09213-0115 Phone: 9-011-49-69-7535-2643 Fax: 9-011-49-69-741-0971 EXPRESS MAIL Department of Homeland Security/USCIS US Consulate General, Frankfurt Giessener Strasse 30 60435 Frankfurt, Germany JOHANNESBURG FIELD OFFICE (JHS) Field Office Director: Brett Lassen Department of Homeland Security/USCIS American Consulate General Johannesburg Dept. of State 2500 Johannesburg Place Washington, DC 20521-2500 Phone: 9-011-27-11-644-8160 Fax: 9-011-27-11-646-6893 EXPRESS MAIL Department of Homeland Security/USCIS American Consulate General - Johannesburg 1 River Street Killarney 2000 Johannesburg, South Africa LONDON FIELD OFFICE (LDN) Field Office Director: Vacant Department of Homeland Security/USCIS American Embassy - London Unit 8400 Box 0026 FPO AE 09498-4026 Phone: 9-011-44-20-7495-0551 Fax: 9-011-44-20-7295-4330 EXPRESS MAIL Department of Homeland Security/USCIS American Embassy 5 Upper Grosvenor Street London W1A 2JB United Kingdom MOSCOW FIELD OFFICE (MOS) Field Office Director: Suzanne Sinclair-Smith Department of Homeland Security/USCIS American Embassy - Moscow PSC 77 CIS APO AE 09721 Phone: 9-011-7495-728-5126 Fax: 9-011-7495-728-5083 EXPRESS MAIL Department of Homeland Security/USCIS America Embassy- Moscow 19/23 Novinskiy Bulvar Moscow, Russia 121099 NAIROBI FIELD OFFICE (NBO) Field Office Director: Linda Dougherty Department of Homeland Security/USCIS American Embassy - Nairobi Unit 64116 APO AE 09831-4116 Phone: 9-011-254-20-363-6112 Fax: 9-011-254-20-363-6103 EXPRESS MAIL Department of Homeland Security/USCIS American Embassy United Nations Avenue, Gigiri P.O. Box 606 Village Market Nairobi, Kenya 00621 VIENNA FIELD OFFICE (VNA) Field Office Director: Marla Richter-Belvedere Department of Homeland Security/USCIS American Embassy 9900 Vienna Place Washington, DC 20521-9900 Phone: 9-011-431-31-339-7580 Fax: 9-011-43-1-31-339-7516 EXPRESS MAIL Department of Homeland Security/USCIS American Consulate- Vienna Parking Ring 12/A 1010 Vienna, Austria UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS) SERVICE CENTERS CALIFORNIA SERVICE CENTER (CSC) Director: Christina Poulos Deputy Director: Bret Gregg Chief of Staff: Jerry McMahon 24000 Avila Rd; Rm 2117 Laguna Niguel, CA 92677 Phone: (949) 389-3003 Fax: (949) 389-3251 NEBRASKA SERVICE CENTER (NSC) Director: Jerry Heinauer Deputy Director: Marilyn Wiles Chief of Staff: Neil Jacobson 850 S. Street Lincoln, NE 68508-2521 Phone: (402) 323-6031 Fax: (402) 219-6050 TEXAS SERVICE CENTER (TSC) Director: David Roark Deputy Director: Angela “Kristi” Barrows Chief of Staff: Marnie Drumheller 4141 N. St. Augustine Dallas, TX 75227 Phone: (214) 962-2626 Fax: (214) 962-1451 VERMONT SERVICE CENTER (VSC) Acting Director: Bret Gregg Deputy Director: Mark J. Hazuda Chief of Staff: Todd Reader 75 Lower Welden St St Albans, VT 05479 Phone: (802) 527-4700 Fax: (802) 527-4862 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS) EASTERN REGION FIELD OFFICES EASTERN REGIONAL OFFICE REGIONAL DIRECTOR: TRACY L. RENAUD ASSOCIATE REGIONAL DIRECTOR: SHELLEY GOODWIN CHIEF OF STAFF: TIM O’REILLY 70 KIMBALL AVENUE SOUTH BURLINGTON, VT 05403-6813 PHONE: (802) 660-5000 FAX: (802) 660-5114 DISTRICT ONE BOSTON DISTRICT OFFICE (BOS) District Director: Denis Riordan Boston Field Office Director: Karen Ann Haydon JFK Federal Building 715 Sudbary St. Government Center, Room 1700 Boston, MA 02203-0701 Phone: (617) 565-4215 Fax: (617) 565-4534 MANCHESTER FIELD OFFICE (MAN) Acting Field Office Director: Simon Nader 803 Canal Street Manchester, NH 03101 Phone: (603) 622-1271 Fax: (603) 624-7232 PROVIDENCE FIELD OFFICE (PRO) Acting Field Office Director: Carole Karlowicz 200 Dyer Street Providence, RI 02903-3993 Phone: (401) 528-5528 Fax: (401) 528-5549 PORTLAND, ME FIELD OFFICE (POM) Field Office Director: Rodolfo “Rudy” Lara 176 Gannett Drive South Portland, ME 04106-6909 Phone: (207) 780-3624 x300 Fax: (207) 780-3521 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES EASTERN REGION FIELD OFFICES, CONTINUED DISTRICT TWO BUFFALO DISTRICT OFFICE (BUF) District Director: M. Frances Holmes Buffalo Field Office Director: Edward Newman 130 Delaware Avenue Buffalo, NY 14202-2404 Phone: (716) 551-4741 ext 6000 Fax: (716) 551-3131 ALBANY FIELD OFFICE (ALB) Field Office Director: Kevin Gallagher 1086 Troy-Schenectady Road Latham, NY 12110 Phone: (518) 220-2125 Fax: (518) 220-2171 HARTFORD FIELD OFFICE (HAR) Field Office Director: Ethan Enzer 450 Main Street, 4th Floor Hartford, CT 06103-3060 Phone: (860) 240-3050 Fax: (860) 240-3214 ST. ALBANS FIELD OFFICE (STA) Field Office Director: Jean Tharpe 64 Gricebrook Road St. Albans, VT 05478 Phone: (802) 527-3258 Fax: (802) 527-3262 DISTRICT THREE NEW YORK CITY DISTRICT OFFICE (NYC) District Director: Andrea Quarantillo Chief of Staff: Michael Borgen New York City Field Office Directors: Gwynne MacPherson & Dennis Bunce 26 Federal Plaza New York City, NY 10278-0127 Phone: (212) 264-3972 Fax: (212) 264-4146 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES EASTERN REGION FIELD OFFICES, Continued GARDEN CITY FIELD OFFICE (GCU) Acting Field Office Director: Sham Chin-Gee 711 Stewart Avenue Garden City, NY 11530 Phone: (516) 228-9250 Fax: (516) 228-9264 DISTRICT FOUR NEW JERSEY DISTRICT OFFICE (NEW) District Director: John E. Thompson Chief of Staff: Russell Owen Field Office Director: Kimberly Zanotti 970 Broad Street Newark, NJ 07102-2506 Phone: (973) 639-6899 Fax: (973) 645-2304 MOUNT LAUREL FIELD OFICE (CNJ) Field Office Director: Nieves Cardinale 530 Fellowship Road Mount Laurel, New Jersey 08054 Phone: (856) 439-5720 Fax: (856) 439-5723 DISTRICT FIVE PHILADELPHIA DISTRICT OFFICE (PHI) Acting District Director: Karen Fitzgerald Acting Philadelphia Field Office Director: Kathleen Bausman 1600 Callowhill Street Philadelphia, PA 19130-4106 Phone: (215) 255-4998 or 4997 Fax: (215) 255-4900 PITTSBURGH FIELD OFFICE (PIT) Field Office Director: Debra Zamberry 3000 Sidney Avenue, Suite 200 Pittsburgh, PA 15203 Phone: (412) 390-3949 Fax: (412) 390-3950 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES EASTERN REGION FIELD OFFICES, continued CHARLESTON, WV FIELD SUPPORT OFFICE (CHS) Immigration Information Officer: Freda Ainsworth 210 Kanawha Boulevard West Charleston, WV 25302 Phone: (304) 347-5767 Fax: (304) 347-5765 DOVER FIELD SUPPORT OFFICE (DVD) Immigration Information Officer: Deborah Young 1305 McD Drive Dover, DE 19901 Phone: (302) 730-9311 Fax: (302) 730-9310 DISTRICT SIX BALTIMORE DISTRICT OFFICE (BAL) District Director: Gregory L. Collett Baltimore Field Office Director: William Donohue 31 Hopkins Plaza Baltimore, MD 21201 Phone: (410) 962-2008 Fax: (410) 962-7555 DISTRICT SEVEN WASHINGTON DISTRICT OFFICE (WAS) District Director: Sarah Taylor Washington Field Office Director: Susan Dibbins 2675 Prosperity Avenue Fairfax, VA 22031-4906 Phone: (703) 285-6030 Fax: (703) 285-6024 NORFOLK FIELD OFFICE (NOR) Field Office Director: Tony Bryson 5280 Henneman Drive Norfolk, VA 23513 Phone: (757) 858-6140 Fax: (757) 858-6273 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES EASTERN REGION FIELD OFFICES, Continued DISTRICT EIGHT ATLANTA DISTRICT OFFICE (ATL) Acting District Director: Denise Frazier Chief of Staff: Kevin Kerns Atlanta Field Office Director: Pamela Hutchings 2150 Parklake Drive Atlanta, GA 30045 Phone: (770) 508-1600 main District Director: (770) 508-1600 ext. 1866 Fax: (770) 508-1899 CHARLESTON, SC FIELD OFFICE (CHL) Field Office Director: Jerri Adair 1 Poston Road, Suit 130 Charleston, SC 29407 Phone: (843) 556-3203 Fax: (843) 556-3570 CHARLOTTE FIELD OFFICE (CLT) Field Office Director: Richard Gottlieb 6130 Tyvola Centre Drive Charlotte, NC 28217 Phone: (704) 672-6901 Fax: (704) 672-6969 Raleigh-Durham Field Office (RAL) Field Office Director: Jeff Sapko 301 Roycroft Drive Durham, NC 27703 Phone: (919) 998-5866 Fax: (919) 541-4947 GREER FIELD SUPPORT OFFICE (GRR) Supervisory District Adjudications Officer: Tony Robinson 142D West Phillips Road Greer, SC 29650 Phone: (864) 848-0230 x226 Fax: (864) 848-4666 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES EASTERN REGION FIELD OFFICES, Continued DISTRICT NINE MIAMI DISTRICT OFFICE (MIA) District Director: Linda Swacina Chief of Staff: Maria Aran Miami Field Office Director: Alanna Ow 7880 Biscayne Boulevard, Suite 1120 Miami, FL 33138-4797 Phone: (305) 762-3680 Fax: (305) 762-3795 SAN JUAN FIELD OFFICE (SAJ) Acting Field Office Director: Thomas B. Lam San Juan Field Office Director: Vacant San Patricio Office Center 7 Tabonuco Street, Suite 100 Guaynabo, PR 00968 Phone: (787) 706-2346 Fax: (787) 706-2351 CHARLOTTE AMALIE FIELD OFFICE (CHA) Acting Field Office Director: Leslie Meeker 8000 Nisky Center Suite 1A Charlotte Amalie, St. Thomas USVI 00802 Phone: (340) 714-2390 Fax: (340) 776-4981 CHRISTIANSTED FIELD SUPPORT OFFICE (CHR) District Adjudications Officer: Vacant Sunny Isles Shopping Center Christiansted, St. Croix USVI 00820 Phone: (340) 778-6559 Fax: (340) 778-3208 DISTRICT TEN TAMPA DISTRICT OFFICE (TAM) District Director: Kathy Redman Chief of Staff: Steve Pecinovsky Field Office Director: Stuart Dresser 5524 West Cypress Street Tampa, FL 33607-1708 Phone: (813) 637-3001 Fax: (813) 288-1229 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES EASTERN REGION FIELD OFFICES, Continued JACKSONVILLE FIELD OFFICE (JAC) Field Office Director: Len Susalla 4121 Southpoint Boulevard Jacksonville, FL 32216-0930 Phone: (904) 232-2164 ext 501 Fax: (904) 232-2388 ORLANDO FIELD OFFICE (ORL) Field Office Director: Gary Garman 9403 Tradeport Drive Orlando, FL 32827 Phone: (407) 816-4626 Fax: (407) 855-6548 WEST PALM BEACH FIELD OFFICE (WPB) Field Office Director: John Damone 920 Banyan Blvd West Palm Beach, FL 33401 Phone: (561) 805-6770 Fax: (561) 659-7114 DISTRICT ELEVEN NEW ORLEANS DISTRICT OFFICE (NOL) District Director: Cindy N. Gomez New Orleans Field Office Director: Philip Bace 2424 Edenborn Avenue, Suite 300 Metairie, LA 70001-1845 Phone: (504) 219-2520 Fax: (504) 836-3446 MEMPHIS FIELD OFFICE (MEM) Field Office Director: Diane Campbell 842 Virginia Run Cove Memphis, TN 38122 Phone: (901) 333-1501 Fax: (901) 544-3507 FORT SMITH FIELD OFFICE (FSA) Field Office Director: Carol Bellew 4977 Old Greenwood Road Fort Smith, AR 72903 Phone: (479) 573-2027 x299 Fax: (479) 573-2067 JACKSON FIELD SUPPORT OFFICE (JAK) ASC Manager: Janet Anderson-Clarke Dr. A H McCoy Federal Building 100 West Capitol Street, Suite 727 Jackson, MS 39269 Phone: (601) 965-4633 Fax: (601) 965-4647 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS) CENTRAL REGION FIELD OFFICES CENTRAL REGIONAL OFFICE REGIONAL DIRECTOR: EVELYN M. UPCHURCH ACTING DEPUTY REGIONAL DIRECTOR: MARIA R. CHAVEZ 7701 NORTH STEMMONS FREEWAY DALLAS, TX 75247 PHONE: (214) 905-5430/5432 FAX: (214) 905-5435 OR (214) 905-5318 DISTRICT TWELVE DETROIT DISTRICT OFFICE (DET) District Director: Mirash “Mick” Dedvukaj Detroit Field Office Director: Jack Lin 333 Mt. Elliot Detroit, MI 48207-4381 Phone: (313) 568-6000 Fax: (313) 568-6004 DISTRICT THIRTEEN CLEVELAND DISTRICT OFFICE (CLE) District Director: Mark Hansen Cleveland Field Office Director: Kim Adams 1240 East Ninth Street, Room 501 Cleveland, OH 44199-2085 Phone: (216) 622-4680 Fax: (216) 522-7039 CINCINNATI FIELD OFFICE (CIN) Field Office Director: Helaine Tasch 550 Main Street, Room 4001 Cincinnati, OH 45202-5298 Phone: (513) 744-0050 Fax: (513) 744-0091 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES CENTRAL REGION FIELD OFFICES, Continued COLUMBUS FIELD OFFICE (CLM) Field Office Director: Cheryl Gallegos 50 West Broad Street, Suite 306 Columbus OH 43215 Phone: (614) 469-2913 x2008 Fax: (614) 469-2881 INDIANAPOLIS FIELD OFFICE (INP) Field Office Director: Donald Ferguson 950 North Meridian Street, Room 400 Indianapolis, IN 46204-3915 Phone: (317) 226-6181×222 Fax: (317) 226-7599 LOUISVILLE FIELD OFFICE (LOU) Field Office Director: Geoff Verderosa 601 West Broadway, Room 601 Louisville, KY 40202-2250 Phone: (502) 855-3539 Fax: (502) 625-7257 DISTRICT FOURTEEN CHICAGO DISTRICT OFFICE (CHI) District Director: Ruth Dorochoff Chicago Field Office Director: Vacant 101 W. Congress Pkwy Chicago, IL 60605 Phone: (312) 239-5900/ 5906/5905 Fax: (312) 705-6810 MILWAUKEE FIELD OFFICE (MIL) Field Office Director: Kay Leopold 310 East Knapp Street Milwaukee, WI 53202 Phone: (414) 287-6354 Fax: (414) 287-6301 DISTRICT FIFTEEN KANSAS CITY DISTRICT OFFICE (KAN) District Director: Michael Jaromin Kansas City Field Office Director: Michelle Perry 9747 Northwest Conant Avenue Kansas City, MO 64153-1833 Phone: (816) 891-0737 Fax: (816) 891-7006 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES CENTRAL REGION FIELD OFFICES, Continued OMAHA FIELD OFFICE (OMA) Field Office Director: Caroline R. Pratt 1717 Avenue H Omaha, NE 68110 Phone: (402) 633-4010 Fax: (402) 341-9050 ST. LOUIS FIELD OFFICE (STL) Field Office Director: Chester Moyer 1222 Spruce Street, Room 1100 St. Louis, MO 63103-2815 Phone: (314) 539-2516 ext 224 Fax: (314) 539-2444 WICHITA FIELD SUPPORT OFFICE (WIC) Point of Contact: Michelle Perry 271 West 3rd Street N., Suite 1050 Wichita, KS 67202-1212 Phone: (316) 293-2440 Fax: (316) 265- 5666 DES MOINES FIELD OFFICE (DSM) Field Office Director: Linda Hartman 210 Walnut Street, Room 369 Des Moines, IA 50302 Phone: (515) 323-2054 Fax: (515) 323-2049 ST. PAUL FIELD OFFICE (SPM) Field Office Director: Vacant 2901 Metro Drive, Suite 100 Blomington, MN 55425 Phone: (952) 853-2786 Fax: (612) 313-9035 DISTRICT SIXTEEN DALLAS DISTRICT OFFICE (DAL) District Director: Lisa Kehl Field Office Director: Tracy Tarango 8101 North Stemmons Freeway Dallas, TX 75247 Phone: (214) 905-5724/5720 Fax: (214) 905-5559 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES CENTRAL REGION FIELD OFFICES, Continued OKLAHOMA CITY FIELD OFFICE (OKC) Field Office Director: Jose R. Olivares 4400 Southwest 44th Street, Suite A Oklahoma City, OK 73119-2800 Phone: (405) 219-3193 Fax: (405) 219-3190 DISTRICT SEVENTEEN HOUSTON DISTRICT OFFICE (HOU) District Director: Sharon Hudson Houston Field Office Director: Sandy M. Heathman 126 Northpoint Houston, TX 77060 Phone: (281) 774-4631 Fax: (281) 774-5989 DISTRICT EIGHTEEN SAN ANTONIO DISTRICT OFFICE (SAO) District Director: Mario Ortiz Field Office Director: Albert Wiley Blakeway 8940 Fourwinds Drive San Antonio, TX 78239 Phone: (210) 967-7109 Fax: (210) 967-7102 ALBUQUERQUE FIELD OFFICE (ABQ) Field Office Director: Betty Garcia 1720 Randolph Road Southeast Albuquerque, NM 87106 Phone: (505) 241-0425 Fax: (505) 241-0452 EL PASO FIELD OFFICE (ELP) Field Office Director: Raymond Adams 1545 Hawkins Boulevard, Suite 167 El Paso, TX 79925 Phone: (915) 225-1748 Fax: (915) 225-1743 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES CENTRAL REGION FIELD OFFICES, Continued HARLINGEN FIELD OFFICE (HLG) Field Office Director: Dora Sanchez 1717 Zoy Street Harlingen, TX 78552 Phone: (956) 389-7565 Fax: (956) 389-7553 DISTRICT NINETEEN DENVER DISTRICT OFFICE (DEN) District Director: Robert Mather Acting Field Office Director: Vacant 4730 Paris Street Denver, CO 80239-2804 Phone: (303) 371-0986 x106 Fax: (303) 361-0617 SALT LAKE CITY FIELD OFFICE (SLC) Field Office Director: Ricky Hamilton 5272 South College Drive, #100 Murray, UT 84123 Phone: (801) 313-4256 Fax: (801) 265-8794 HELENA FIELD OFFICE (HEL) Field Office Director: Alan Puckett 2800 Skyway Drive Helena, MT 59602-1230 Phone: (406) 495-2110 Fax: (406) 495-2109 BOISE FIELD OFFICE (BOI) Field Office Director: Michael J. Conway 1185 South Vinnell Way Boise, ID 83709 Phone: (208) 685-6611 Fax: (208) 685-6608 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS) WESTERN REGION FIELD OFFICES WESTERN REGIONAL OFFICE REGIONAL DIRECTOR: CAROLYN L. MUZYKA ASSOCIATE REGIONAL DIRECTOR: JAMES C. BOOE 24000 AVILA ROAD, 6TH FLOOR LAGUNA NIGUEL, CA 92677 PHONE: (949) 360-2995 FAX: (949) 360-3081 DISTRICT TWENTY SEATTLE DISTRICT OFFICE District Director: Anne Arries Corsano 12500 Tukwila International Blvd. Seattle, WA 98168-2506 Phone: (206) 277-9818 Fax: (206) 277-9095 ANCHORAGE FIELD OFFICE (ANC) Anchorage Field Office Director: Bernadette Nocerino-Doody 620 East 10th Avenue, Suite 102 Anchorage, AK 99501-3708 Phone: (907) 271-4092 Fax: (907) 271-3754 PORTLAND FIELD OFFICE (POO) Portland Field Office Director: William D. McNamee 511 Northwest Broadway Portland, OR 97209 Phone: (503) 326-6898 Fax: (503) 326-2521 SEATTLE FIELD OFFICE (SEA) Seattle Field Office Director: Julia Harrison 12500 Tukwila International Blvd. Seattle, WA 98168-2506 Phone: (206) 277-9819 Fax: (206) 277-9083 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES WESTERN REGION FIELD OFFICES, CONTINUED SPOKANE FIELD OFFICE (SPO) Field Office Director: Diana Wolder Thomas S. Foley U.S. Courthouse 920 West Riverside, Room 691 Spokane, WA 99201 Phone: (509) 353-4699 Fax: (509) 353-2763 YAKIMA FIELD OFFICE (YAK) Field Office Director: Keith M. Brown 415 North 3rd Street Yakima, WA 98901 Phone: (509) 454-5407 Fax: (509) 454-5075 DISTRICT TWENTY-ONE SAN FRANCISCO DISTRICT OFFICE District Director: Rosemary Melville Chief of Staff: Larry Crider 630 Sansome Street, Suite 1080 San Francisco, CA 94111-2280 Phone: (415) 844-5211 Fax: (415) 844-5796 SAN FRANCISCO FIELD OFFICE (SFR) San Francisco Field Office Director: Robin Barrett 630 Sansome Street, 3rd Floor San Francisco, CA 94111-2280 Phone: (415) 844-5093 Fax: (415) 844-5336 SAN JOSE FIELD OFFICE (SNJ) Acting Field Office Director: Anita Erfan 1887 Monterey Road San Jose, CA 95112 Phone: (408) 918-3808 Fax: (408) 918-3801 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES WESTERN REGION FIELD OFFICES, Continued DISTRICT TWENTY-TWO SACRAMENTO DISTRICT OFFICE District Director: Susan Curda 650 Capitol Mall, 2nd Floor Sacramento, CA 95814 Phone: (916) 498-5796 Fax: (916) 498-5878 FRESNO FIELD OFFICE (FRE) Field Office Director: Don Riding 1177 Fulton Mall Fresno, CA 93721-1913 Phone: (559) 444-2811 Fax: (559) 444-2820 SACRAMENTO FIELD OFFICE (SAC) Field Office Director: Michael Biggs 650 Capitol Mall, 2nd Floor Sacramento, CA 95814 Phone: (916) 930-3860 Fax: (916) 930-3918 DISTRICT TWENTY-THREE LOS ANGELES DISTRICT OFFICE District Director: Jane Arellano 300 North Los Angeles Street, Room 6570 Los Angeles, CA 90012 Phone: (213) 830-8041 Fax: (213) 830-5077 LOS ANGELES FIELD OFFICE (LOS) Los Angeles Field Office Director: David Douglas 300 North Los Angeles Street, Room 8118 Los Angeles, CA 90012 Phone: (213) 830-5900 Fax: (213) 830-8048 SANTA ANA FIELD OFFICE (SAA) Field Office Director: David Lester 34 Civic Center Plaza Santa Ana, CA 92701 Phone: (714) 972-6612 Fax: (714) 972- 6613 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES WESTERN REGION FIELD OFFICES, Continued SAN BERNARDINO FIELD OFFICE (SBD) Field Office Director: Irene Martin 655 West Rialto Avenue San Bernardino, CA 92410-3327 Phone: (909) 386-3305 Fax: (909) 386-3397 EAST LOS ANGELES FIELD SUPPORT OFFICE (XLA) Section Manager: Dennis Perry 1241 South Soto Street, Room 217 Los Angeles, CA 90023 Phone: (323) 881-3137 Fax: (323) 262-8415 DISTRICT TWENTY-FOUR SAN DIEGO DISTRICT OFFICE District Director: Paul M. Pierre 880 Front Street (Mail) Suite 1234 (Physical) Suite 4251 San Diego, CA 92101-8834 Phone: (619) 450-4889 Fax: (619) 450-4809 CHULA VISTA FIELD OFFICE (CVC) Acting Chula Vista Field Office Director: Elizabeth Villasenor 1261 Third Avenue, Suite A Chula Vista, CA 91911 Phone: (619) 407-3822 Fax: (619) 407-6103 SAN DIEGO FIELD OFFICE (SND) San Diego Field Office Director: Emilia (Amy) Bowen 880 Front Street (Mail) Suite 1234 (Physical) Suite 4251 San Diego, CA 92101-8834 Phone: (619) 450-4811 Fax: (619) 450-4809 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES WESTERN REGION FIELD OFFICES, Continued IMPERIAL FIELD SUPPORT OFFICE (IMP) Acting SDAO Rachel Williams 509 Industry Way Imperial, CA 92251 Phone: (760) 355-3730 Fax: (760) 355-3735 DISTRICT TWENTY-FIVE PHOENIX DISTRICT OFFICE District Director: John Kramar 2035 North Central Avenue Phoenix, AZ 85004-1548 Phone: (602) 462-2500 Fax: (602) 462-2504 PHOENIX FIELD OFFICE (PHO) Acting Phoenix Field Office Director: Charles B. Harrell 2035 North Central Avenue Phoenix, AZ 85004-1548 Phone: (602) 462-2506 Fax: (602) 462-2504 LAS VEGAS FIELD OFFICE (LVG) Field Office Director: Lola Parocua 3373 Pepper Lane Las Vegas, NV 89120-2739 Phone: (702) 388-5875 Fax: (702) 388-5823 RENO FIELD OFFICE (REN) Field Office Director: Monica E. Toro 1351 Corporate Boulevard Reno, NV 89502 Phone: (775) 784-5175 Fax: (775) 784-5899 TUCSON FIELD OFFICE (TUC) Field Office Director: John M. Ramirez 6431 South Country Club Road Tucson, AZ 85706-5907 Phone: (520) 620-7580 Fax: (520) 670-4581 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES WESTERN REGION FIELD OFFICES, Continued DISTRICT TWENTY-SIX HONOLULU DISTRICT OFFICE (HHW) District Director: David Gulick 595 Ala Moana Boulevard Honolulu, HI 96813-4999 Phone: (808) 532-2700 Fax: (808) 522-7489 AGANA FIELD OFFICE (AGA) Field Office Director: Walter Haith Sirena Plaza, Suite 100 108 Hernan Cortez Avenue Hagatna, Guam 96910 Phone: (671) 472-7206 Fax: (671) 472-7275 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS) NATIONAL BENEFITS CENTER NATIONAL BENEFITS CENTER Director: Robert Cowan Deputy Director: Terri Robinson 850 NW Chipman Rd., Suite 5000 Lee’s Summit, MO 64063 Phone: (816) 251-2222 Fax: (816) 251-2330 TELEPHONE CENTERS WESTERN TELEPHONE CENTER (WTC) Director: Nancy Alby Deputy Director: Vacant 300 North Los Angeles Street, Room 2373 Los Angeles, CA 90012 Phone: (213) 620-7450 (For Internal Use Only) Fax: (213-620-7403) EASTERN TELEPHONE CENTER (ETC) Director: Frank Vick Deputy Director: Vacant 201 Varick Street, Room 1101 New York, NY 10014 Phone: (212) 886-1700 (For Internal Use Only) Fax: (212) 886-1723 FRAUD DETECTION UNITS TEXAS FRAUD DETECTION UNIT Chief: Tom Prusinowski P.O. Box 143429 Irving, TX 75014 Phone: (214) 962-2023 Fax: (214) 962-2058 VERMONT FRAUD DETECTION UNIT Chief: Jennifer Mickey P.O. Box 200, 2nd floor ST. Albans, VT 05479-0200 Phone: (802) 527-4789 Fax: (802) 527-4837 MISSOURI FRAUD DETECTION UNIT Chief: David Wolfe P.O. Box 648003 Lee’s Summit, MO 64064 Phone: (816) 251-2465 Fax: (816) 251-2230 NEBRASKA FRAUD DETECTION UNIT Chief: Dan D. Clark P.O. Box 82703 Lincoln, NE 68501-2703 Phone: (402) 219-6700 Fax: (402) 219-6740 CALIFORNIA FRAUD DETECTION UNIT Chief: Danielle Lee 24000 Avila Rd, Rm 2117 Laguna Niguel, CA 92677 Phone: (949) 389-3196 PUBLIC INQUIRIES NATIONAL CUSTOMER SERVICE CENTER (800) 375-5283 TTY PHONE NUMBER (800) 767-1833 UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS) FORMS CENTERS EASTERN FORMS CENTER Director: Karyn Dubie P.O. Box 567 Williston, VT 05495 Phone: (802) 951-6225 Fax: (802) 951-6220 Toll-Free Forms Line: 1-800-870-3676 WESTERN FORMS CENTER Director: Gregory A. Baude USCIS Forms Center West 5160 Richton Street, Suite G Montclair, CA 91763 Phone: (909) 949-7113 Fax: (909) 949-7270 OTHER USCIS FIELD OFFICES CORBIN PRODUCTION FACILITY Site Manager: Robert Alsup 203 Allison Boulevard Corbin, KY 40701 Phone: (606) 526-6050 Fax: (606) 526-0804 NATIONAL RECORDS CENTER Director: Diane Cejka Deputy Director: Melissa John 150 Space Center Loop Lee’s Summit, MO 64064 Phone: (816) 350-5559 or 5554 Fax: (816) 350-5750 USCIS TRAINING ACADEMY Direct	SqdnGuns	Male	Thailand	2011-01-22 01:33:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	Some digging came up with this: TEXAS SERVICE CENTER (TSC) Director: David Roark Deputy Director: Angela "Kristi" Barrows Chief of Staff: Marnie Drumheller 4141 N. St. Augustine Dallas, TX 75227 Phone: (214) 962-2626 Fax: (214) 962-1451 Calling and faxing on Monday!!! Interesting read as well............. http://www.immigrati...son Meeting.pdf Edited by SqdnGuns, 22 January 2011 - 01:29 AM.	SqdnGuns	Male	Thailand	2011-01-22 01:28:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	Could this REALLY be our hero? http://www.myspace.com/claudiogarza That is scary.............	SqdnGuns	Male	Thailand	2011-01-21 17:01:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	i'm just relieved that someone is expeditiously on our cases. thank god! We WILL be expeditiously on their cases!!! I'm going to be like a hemorrhoid, a major pain in the #######!!!	SqdnGuns	Male	Thailand	2011-01-21 16:53:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	My reply was from Garza was less than 18 hrs from the time I sent my email to god and everybody.............. I'm not counting on it.................I have become pretty cynical lately.	SqdnGuns	Male	Thailand	2011-01-21 16:26:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	Has anybody idea how many days do TSC take to reply the email ? I emailed to CSC, TSC and USCIS Headquarter yesterday. However I just got reply from CSC and the officer wrote nothing but the meaningless stuff. I am still waiting for TSC or headquarter's response. I purposely sent emails separately and did not do CC or BCC. My reply was from Garza was less than 18 hrs from the time I sent my email to god and everybody..............	SqdnGuns	Male	Thailand	2011-01-21 16:19:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	YAY! I think I am goin to email them 2day! Can anyone help me with a sample of what u guys wrote on ur email or an idea? Here was mine: http://www.visajourn...17#entry4418017	SqdnGuns	Male	Thailand	2011-01-21 13:19:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	Can you kindly let us know how to contact Officer Garza (e-mail) and the format of your mail. Thanks Browse a few pages back to my post from last night.	SqdnGuns	Male	Thailand	2011-01-20 15:58:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	TSC is "Absolutely Fabulous". So Garza is the Man!!! Sqdnguns you're next on the list!!! Lets hope so.	SqdnGuns	Male	Thailand	2011-01-20 15:34:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	Just got an email from Officer Garza. My package has been pulled for review. Maybe you need to write a factual and tactful email to TSC and CC god and the media. LOL	SqdnGuns	Male	Thailand	2011-01-20 15:24:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	I don't think that is the Ombudsman's email. This is: cisombudsman@dhs.gov USCIS Ombudsman Liaison The USCIS Ombudsman Liaison Unit (OLU) is responsible for managing the flow of information between USCIS and the Ombudsman's Office. The OLU responds to questions posed by the Ombudsman's Office, coordinates and prepares responses to the Ombudsman's formal recommendations and annual reports, and facilitates the implementation of policies and procedures to ensure that USCIS customers receive the best possible service. To help improve customer service, we seek feedback from our customers, stakeholders, and affiliated agencies to help identify issues that directly affect you. Email the Ombudsman Liaison Unit at OLUInquiries@dhs.gov. Please explain your concern, question, or suggestion as clearly as possible. Regrettably, we cannot post any inquiries online if they have case-specific or personal information in them. From this link: http://www.uscis.gov...000b92ca60aRCRD	SqdnGuns	Male	Thailand	2011-01-20 11:55:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	Interesting. I used the same email addresses, but got no "undeliverable" follow up. Have they taken them offline I wonder? I love the work we're all doing, and I am sure it is leading to results. I HOPE for your approval SqdGns. Good luck to all of us. The UNDELIVERABLE for the Ombudsman surprised me, I sent an email to that address last week and did not get that message.	SqdnGuns	Male	Thailand	2011-01-20 11:17:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	From the email I sent last night, the following addresses were undeliverable: oluinquiries@dhs.com: User unknown USCIS-NER-Communityrelations@dhs.gov User unknown I got canned response from the following: tsc.ncscfollowup@dhs.gov wro.communityrelations@dhs.gov The addresses were acquired from Gary's post from last week and USCIS web site.	SqdnGuns	Male	Thailand	2011-01-20 10:59:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	First off, congrats to those who have been approved this evening, we are sincerely happy for you. Secondly, I was going to see my Congressman after a seeing a client today but the appointment lasted longer than expected. I will be going tomorrow afternoon........... Well, after stewing all damn day, I drafted an e-mail to TSC and also sent it to the following: public.engagement@dhs.gov, wro.communityrelations@dhs.gov, USCIS-NER-Communityrelations@dhs.gov, southeastregion.cummunityrelations@dhs.gov, oluinquiries@dhs.com, dhsoighotline@dhs.gov, Atlarge@foxnews.com, huckmail@foxnews.com, glennbeck@foxnews.com, Ontherecord@foxnews.com, Oreilly@foxnews.com, letters@ocregister.com, nightly@nbc.com, writemalkin@gmail.com, ElRushbo@eibnet.com, johnandkenshow@kfi640.com As you can see, i have included some very outspoken media personalities, who knows, maybe one will take an interest. Here is the body of my e-mail: ------------------------------------------------------------------------ To whom it may concern, I am writing email this out of frustration, mainly due to not being able to get any answers from US Citizenship & Immigration Services (USCIS) and the delays in the legal immigration of my wife. On July 21, 2010, I filed I-130 my wife, Kampong Pinongram, receipt number WAC**************. We are just one couple of the 35,000 applicants that were transferred from the California Service Center to the Texas Service Center on November 3, 2010 due to the case load at California Service Center. The I-797C states on the first line the following: "This is to advise you that in order to speed up processing we have transferred the above case to the following USCIS office for processing: Texas Service Center" I received the I-797C on November 8, 2010. On the same day, before I was even aware that our case was transferred, I requested an expedite for processing due to my sons health, he is a US citizen and with my wife the applicant, in Thailand. I made a trip to Thailand the end of October so I could meet with my sons doctors and to gather documentation on his illness and all the hospital stays. My son has been hospitalized for pneumonia and bronchitis which he still receives breathing treatments for. I was unable to bring my son back with me as I am employed full time and have no way of caring for him, my wife is the primary care giver. I could quit my job to care for him but then I would not be able to financially support my family, Catch 22. On November 15, 2010, I received notification from the Texas Service Center that stated "Documentation submitted meets the requirements for expedite processing of your application/petition." (Referral ID: T1B3121^^^^^^^CSC) As of this writing, it has been over 2 months since I received this letter and my son has had two more stays in the hospital and no status on the I-130. I have made numerous phone calls and each time have been told something totally different as to why the "expedite" has not been completed. On one occasion the CSR actually hung up on me when I stated that on all my previous calls I was being told something different from the previous call. Only today was I actually able to speak to someone that was helpful and understanding and escalated my call to a higher level of support. Notes were added to our case, Referral ID: WTC0191*******CSC, and the gentleman that I spoke with recommended that I ask my Congressman and Senator(s) for assistance. I am taking his advice and scheduled a meeting at my Congressman's office tomorrow afternoon. I am also contacting local media to bring attention to this situation. I am a member of a community that is going through the process of bringing our loved ones to the States and have been sharing the difficult experience with our applications being transferred in order to speed up the process, only to know other I-130 applicants that have filed after us have already been approved and their applications forwarded on to the National Visa Center. The below link will give you some insight as to what turmoil you are putting families through. http://www.visajourn...service-center/ It is my hope that action will be taken to expedite my wifes application as stated by the letter dated November 15, 2010 from the Texas Service Center. Expedite: –verb (used with object) 1. to speed up the progress of; hasten: to expedite shipments. 2. to accomplish promptly, as a piece of business; dispatch: to expedite one's duties. 3. to issue or dispatch, as an official document or letter. To the media outlets that have been addressed, I have copies of all documentation referenced in this email as well as contacts of numerous other couples in my situation. Respectfully submitted,<br clear="all"> -- Wade S. Grant USMC, Retired Maybe a bit over the top but what the hell, patience has not been productive at all............ I'm sure you guys won't mind me providing the link to this thread. Let see what the Congressman has to say tomorrow. I doubt I will actullay speak to him but I would like to since I met him many years ago at the Nixon Library while leading a Marine Corps Color Guard Detail, be cool if he remembered. Chok Dee!! (Good Luck)	SqdnGuns	Male	Thailand	2011-01-19 23:19:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	I have actually considered this. My wife can get a Visa to fly in Mexico in a matter of days. A guy I worked with in the Philippines runs a facility in Guadalajara and makes Tijuana runs all the time to his other facility. I'm sure I could get her over the fence in no time at all. Hell, I saw a video by some guy who made a documentary about illegal border crossings and this woman was up and over the fence in 18 seconds. I bet my wife could do it in less than 10 seconds!! I watched her climb a 40ft coconut tree in her village to get me a coconut a few years back!!	SqdnGuns	Male	Thailand	2011-01-19 15:59:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	I'm very much of the mind to do what fermat suggested. Fill in another I-130, get the medical documents, send a copy of the check, and resubmit. It probably won't get anywhere, but it would only cost the price of a stamp. We know their system is obviously broken, personally, throwing in another wrench (I-130) will complicate it even more. They screwed up a transfer, imagine what they could do with this scenario. Just my 2 cents...........	SqdnGuns	Male	Thailand	2011-01-19 14:30:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	OK, just got off the phone with a Level 2 CSR, he was actually helpful and courteous. He went through all the notes on my case and added more notes for today's call. When I confronted him with the fact CSC filers who filed after us getting approval now, he did not try to make excuses.He said that they are aware of the TSC problem and recommended that I contact my Senator/Congressman, I told him that I was going to my Congressman's office this afternoon and have made contact with local media outlets. So basically, no new news. Why do I feel like I have been bent over and violated without any KY Jelly or a reach around!! Gotta add some humor to this fiasco.	SqdnGuns	Male	Thailand	2011-01-19 14:09:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	On hold with USCIS now, already spoke to a Tier 1 CSR, she was friendly and apologetic to my situation. She has transferred me to a Tier 2 and I have been holding for 10 minutes now. I have an appointment with a client this afternoon and when I am done, I am going directly to Congressman Rohrabacher's office. I have copies of everything to dump on his lap (probably and aide though).	SqdnGuns	Male	Thailand	2011-01-19 13:39:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	Nov stats are up on the USCIS website. Check them out here. Looks like our TSC friends completed 400 cases that month and have 35,000+ pending. Uuuuggghhh And CSC completed 19,092	SqdnGuns	Male	Thailand	2011-01-19 10:27:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	I would recommend that all of us that are stuck in the TSC Blackhole to contact your local media, TV & print, to whomever covers Human Interest stories or Government #######. Call and write. Be sure to provide a link to this thread as well as others that are pertinent, i.e., filers to CSC after us that have been approved, etc, etc.........Provide copies of all correspondence that you have received during this fiasco to give merit to your story. Maybe we can get some traction on this. Being in SoCal, the media doesn't give a rats #### about immigration issues so I have not had any luck.	SqdnGuns	Male	Thailand	2011-01-19 02:17:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	5 months are up for me today. I mailed 2 letters out today, one to my senator and one to my congressman. I mentioned the 36,000 cases being transferred from California which are effecting 72,000 people. I mentioned how California is currently adjudicating September and October files. I even mentioned how TSC is telling everyone that we are supposedly not outside processing time. I mentioned the reason for the transfer was to SPEED UP and how that turned out to be a nightmare, etc. etc. etc. It was a full one page letter. Will keep you guys posted when I get replies. Keep hopes up everyone. Hmmmmmm, how about posting the edited contents of your letter so some of the other filers here can use it as a template. I have already done a letter to my Congressman, it is on my laptop which I do not have access to until this weekend. BTW, I have had NO response from the Ombusman (it was an e-mail, didn't know about the form until after I sent it) or my Congressman. I have sent e-mails to local media but nothing has gained any traction yet.	SqdnGuns	Male	Thailand	2011-01-18 14:47:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	Well, it will be six months for us soon, and TWO months on expedite. I know it's been longer for a lot of you guys out there. I am SO PRAYING we get some approvals this week. I mean, it cannot be that difficult for them can it? SqdGuns - I know you were expedited before us also - it's pretty unbelievable really how they can put us through this. What's funny is when I lived in Sweden and I had to get my equivilent of their Green Card it was a piece of cake. Go down to the immigration office, fill out some forms, pick up my passport the next day with the appropriate stamps. For Sweden it was a the equivalent of a 1 year conditional. In the Philippines, it was not as easy but still had it in less than a month, I just greased the palm of some guy at immigration with about 5,000 Pesos. When I speak to many of my friends that live abroad, they are dumbfounded about how long this process has taken. It is really embarrassing that my Govt is so fvcked up, I used to think that regardless of it shortfalls, it was still the best.........................................I am seriously reconsidering that stance. Coming from someone that was a career Marine and served his country faithfully. Yeah, I'm rambling on................just so goddamn frustrated!!	SqdnGuns	Male	Thailand	2011-01-18 10:42:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	Regarding background checks, when I got my Top Secret (retired Jarhead), I had it in 3 months..................just saying.	SqdnGuns	Male	Thailand	2011-01-17 17:51:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	I think we are reaching the end of this tunnel!!! Contrats Let's hope the end of the tunnel is not a blackhole!	SqdnGuns	Male	Thailand	2011-01-14 18:18:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	When was your last touch? Ours was 11/30/2010. Just wondering if anyone had any touches at least. Same for me.........	SqdnGuns	Male	Thailand	2011-01-13 16:50:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	The initial stage of expedite is to call the uscis 1800# and speak to a csr - then a T2 who will then place an expedite service request for you. They will then send you a letter and / or an email requesting further evidence / proof that you qualify for such processing. Did that Nov 8th, was approved on Nov 15th..............still nothing after multiple phone calls. ...still waiting for our expedite on family/medical grounds. We got approval on 26th November...since then...nothing... Right there with 'ya..........	SqdnGuns	Male	Thailand	2011-01-13 16:02:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	I think the evidence would be the letter we all got: Your case has been transferred to TSC TO SPEED UP PROCESSING... How we'd get through to anyone on this is beyond me though. The Ombudsman may be the best avenue - I mailed him earlier, maybe we should all mail him with our grievances. OLUInquiries@dhs.gov Failing that, we should ALL inundate the Whitehouse with emails concerning the matter. E-mailed them a week ago and still no response..........f00kers	SqdnGuns	Male	Thailand	2011-01-13 15:57:00
IR-1 / CR-1 Spouse Visa Process & Procedures	July 2010 CR-1 filers	For those transferred from CSC to TSC: http://uscisfiasco.blogspot.com/ Feel free to comment, we need to be heard!!	SqdnGuns	Male	Thailand	2011-02-05 10:04:00
IR-1 / CR-1 Spouse Visa Process & Procedures	July 2010 CR-1 filers	Hi LOTO, Its me again cutiezoe I have a question, am just concern with my situation as a beneficiary by USC husband. I have a previous/pending US immigrant petition (Employment third preference), I am already approved by USCIS and and with a priority date of NOv 2006. Also my employer/agency already paid the VISA bill and i have a VISA number or MNL number actually I'm just waiting for the interview, but because of the RETROGRESSION that's happening on the employment category everything turns to what i didn't expected. Currently they are only processing priority date of April 2005 and I've already waited for 3 years or since 2007 for the NVC so i decided just to dumb it if ever I'll have my turn. But my question is will it affect my husband's petition (1-130 )? Will the USCIS and NVC and US embassy or consul consider my previous petition and deny my? Actually we've argued this before and my husband told me it wouldn't affect because it's a different petition. BUt am just worried with all the delays that's happening on my papers am becoming paranoid now. Thanks In that situation, I would consult with an Immigration attorney. When I lived and worked in the Phils, the company I worked had a pretty good Immigration attorney in Makati, I will try to find out their contact info and pass it on.	SqdnGuns	Male	Thailand	2011-01-13 11:06:00
IR-1 / CR-1 Spouse Visa Process & Procedures	July 2010 CR-1 filers	SqdnGuns My Attorney said you cant do a Expedite until your 5 month has expired after then USCIS will take a look at your Expedite. Your NOA-1 was 08/30/2010 you have to wait until 01/30/2011 until you get approved or later before you will get any where or that USCIS will do anything My congressman called TSC and they said they wont do nothing until Jan 5th my NOA-1 is 08/04/2010 its now 5 months. After that date incase you didnt know just hang tight nothing can be done to speed it up until 5 months from your NOA-1. You can do what you want but USCIS wont do nothing until than .. Good Luck Yes you can, it was for Humanitarian circumstances due to my sons health. I also received the letter from USCIS stating that the EXPEDITE was approved. I don't have the letter with me at the moment but it states that within 2 or 3 weeks, I will be contacted by USCIS. That came and went and I have been calling to find out what the hell is going on. Everyone I have spoke too at USCIS even states taht I was approved for the EXPEDITE based on my sons health.	SqdnGuns	Male	Thailand	2011-01-04 18:11:00
IR-1 / CR-1 Spouse Visa Process & Procedures	July 2010 CR-1 filers	Fired off e-mail to Ombudsman at DHS and contacted Congressman Dana Rohrabacher's office here in SoCal. The end of the week I will be contacting local media here in SoCal as well. Wife just called, 3 AM Thailand time, son is sick again and taking him to hospital. So much for the APPROVED expedite request Nov 18th, called them the week before Christmas and got the run around, was told to just keep calling back. About to go POSTAL....................	SqdnGuns	Male	Thailand	2011-01-04 15:32:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	TSC Service Center Stakeholders’ Meeting – 10/21/2010 https://www.interact...ll 2010_TSC.pdf TSC Service Center Stakeholders’ Meeting – 10/21/2010 Hosted by: Jack Jaggers – TSC Community Engagement Officer and Kristi Barrows – TSC Deputy Center Director Session: I-765 Overview (Led by Officer Maleathia Okawada) EAD terminology: “Replacement EAD” = lost, damaged, stolen, not received in the mail; “renewal EAD” = already has been issued authorization that is expiring; and “interim EAD” = if cannot produce card within 90-day processing time. Methods for requesting interim EAD: InfoPASS appointment at District Office Use tsc.schools email address Call National Customer Service Center (NCSC) Eligibility categories: generally (a) = temporary in the U.S., may request employment permission and © = other aliens who must apply for authorization to work (with/without restrictions). TSC – works 23 of 47 categories of I-765 ©(8) – Asylee Pending ©(9) – Pending I-485 ©(3) – Students o ©(3)(A) – pre-completion Optional Practical Training o ©(3)(B) – post-completion Optional Practical Training o ©(3)© – STEM o ©(6) – M-1 Practical Training 1 month of OPT for every 4 months of study (6 months of OPT max) Economic Hardship Need to document the unforeseen hardship Suspect of long-term need, or requests for economic hardship for multiple programs – applications will face more scrutiny Asylum Pending EAD – ©(8) Apply for Affirmative Asylum o Go straight to Asylum Office immediately after entry and apply/claim Defensive Asylum – get caught and then apply for asylum (a)(5) – application for EAD when already granted asylum 90-day processing time for EADs o Except for “American Baptist Church” cases (Cubans) = 21 days o Cannot apply until have been in the U.S. for 150 days § TSC can check time tolled § Prefer than the applicant include any documentation that verifies time since application/grant Receipt of application or letter from immigration court If category changes (e.g. Asylum Pending ©(8) to Asylum Granted (a)(5)), call NCSC to report change Common Problems and Filing Tips Common I-765 Problems/Errors Photos do not meet specifications Initial evidence not submitted Initial evidence not mailed in for E-filed applications Applicant failed to attend Biometric appointment for E-filed applications Application not filled out completely or correctly o Including not checking one of the Boxes for “Purpose of Application” Missing signatures Common Problems Resulting in Processing Delays No evidence of NSEERS compliance (if applicable) ©(8) applicants – Asylee status change Security checks Tips for Helpful Information for I-765 Petitions Important to review/check form instructions Available online (uscis.gov) o Provides most updated form version For Replacement EAD Evidence of lost/destroyed card o Policy record, letter card destroyed in fire, etc. For Renewal EADs Copies of prior EAD cards should be submitted For Renewals filed more than 120 days before previous EAD expires An explanation of why the alien is seeking a new EAD this early should be submitted TSC I-765 Workflow How is the workload allocated at the TSC? Separated by categories Whole team is able to work all categories of I-765 processed at TSC Workload is first-in, first-out, regardless of category OPT EAD cancellation Requests “Can request for cancellation be submitted and processed, thus „saving? OPT time? Email (tsc.schools@dhs.gov) or fax cancellation request Prefer in advance of start date on EAD card Include a letter/email if used any time of the EAD card, TSC will try to “refund” any unused time NAFSA member NOTE – while the above was stated that MAY get refund of unused time even if some EAD time was used, this is NOT policy wide at Service Centers so don’t count on “refund” or “recapture” of time if any EAD time was issused Luncheon Plenary (Rachel Ellis, Office of Public Engagement ) Office of Public Engagement (OPE) is 1 year old OPE consists of 3 Divisions Community Relations/Engagement – regional community relations leads, local community relations offices Intergovernmental Affairs Protocol OPE has one representative (Community Engagement Officer) at each Service Center, including the National Benefits Center, and one in each District Office Community Relations Division Stakeholders = attorneys, educational institutions, business groups, community/faith-based organizations Stakeholder meetings – may stream them online in the future Stakeholder feedback on the website Intergovernmental Affairs (IGA) Stakeholders = state legislatures, national associations, elected officials/staff, Federal agencies (DOS), DHS offices/departments (CBP, ICE), SSA, DMV, state/local law enforcement Protocol USCIS-wide engagement on stakeholder issues/outreach Plan events – 40 national engagements, over 500 Field Engagements Stakeholder meetings, listening sessions Posting Memoranda for public comment FY 2010-2011 Initiatives Unauthorized practice of immigration law – building capacity, education, prevention Posting Memoranda for comment Launch UPIC outreach/capacity building Enhance web presence / social media engagement Support citizenship and integration outreach efforts Support rollout of major USCIS initiatives Training for field CROs Expand outreach to vulnerable / underserved populations (T, U, VAWA) Institutionalize intra-agency coordination mechanism (e.g. DMV issues) Transformation listening sessions I-9 Listening Session – 11/09/2010 Visit USCIS website – “Outreach” tab public.engagement@dhs.gov Online Citizenship Resource Center – uscis.gov/citizenship www.uscis.gov/humantrafficking Link w/ Office of Communications? Fact sheets, updates, website ** NCSC scripts are managed by the Customer Service Division OPE is pursuing outreach with state departments of motor vehicles (DMVs) Issue of expiration date on same date as EAD, visa document Ad hoc – not regularized communication, meetings American Association of Motor Vehicle Administrators – reaching out to them SAVE division outreach to DMVs Pass on any DMV issues/concerns to USCIS Office of Public Engagement Tour of TSC Facilities Background Check Unit All applications/petitions go through IBIS review Review to resolve any initial hits National security team to review individuals/cases (FDNS) o With different law enforcement agencies to get verification of issues for an adjudicator Customer Service Handles all SMRT email inquiries (received from NCSC) Officer can pull file and try to remedy situation NO phone calls handled at TSC o All phone inquiries are directed to NCSC Session: Asylum-Related Adjustment of Status Applications Common Scenarios that cease relationship Principal naturalizes before derivative Spouse divorces Primary dies à will not be excluding factor soon (given recent legislation) Child marries Medical Examination from Overseas Need to have one refiled if not on file May ask for parts of the form to be redone, but not necessarily full form each time Usually only valid for use for 2 years Once you file for Asylum, you have 2 years for file for the dependents But you have to know where they live/are located so they receive the proper contact from USCIS If separated but NOT divorced, the derivative is still eligible to adjust status Fee Waivers Seeing higher denials for just 1 petitioner (no family) o Fee Waivers were designed for family applicants o No determinant for poverty level for 1 individual filing alone TRIG – cases on hold, Interagency Working Group sets priority for review Plenary Meeting (Marie Sebrechts, Associate Chief, Outreach, Office of Legislative Affairs) SRMT – Service Request Management Tool Mission of OLA: (1) Inform (2) Advise Written and oral responses to Congressional inquiries 3 Branches of OLA HQ (1) Legislative Affairs Briefings, testimony (2) Operations Responds to inquiry from congressional offices Tracks trends (3) Outreach Engage/outreach at field level Support, communications Congressional Liaison Specialists in Field o USCIS Service Centers, District offices, Field offices, Asylum Offices FY 2009 = 290,000 inquiries telephone (96,000) written (21,000) Email (153,000) Meetings/Briefings (160) FY 2011 Initiatives Redesign of website Reduction of processing times Military naturalizations consolidated E-Verify o 250,000 employers enrolled o 800,000 worksites registered o 1,400 new employers registered each week USCIS Transformation USCIS Policy Review o Priorities: NCSC, H-1B, AOS, Family adjustment, Refugee/Asylum, I-601, employment authorization/travel documents, Naturalization New Permanent Resident Card Citizenship Integration Grants – programs to prepare individuals for citizenship Weekly reports from field liaisons to OLA Review trends Weekly meetings with USCIS staff, including SCOPS, to talk about issues/concerns received Session: Basic Forms 101 (Led by Time Pierce, who has also worked at CSC) 8 CFR 299.1 – list of forms Important to review instructions as it provides significant details of the process Petition = filed by U.S. relative, employer, etc. (think sponsor) Application = filed by Alien requesting a benefit Forms Processed at TSC: I-90 – Application to Replace Alien Registration Card I-102 – replace I-94 card o Can check proof of entry if do not have a photocopy of the lost card, but it is helpful to include copy if you have it o Entry stamp in passport also helpful I-130 – Petition for Alien Relative o U.S. Citizen – can file – spouse, child, unmarried son/daughter over 21, married son/daughter o U.S. Citizen under 21 – can file for brother, sister, parent I-131 – Application for Travel Document o Re-entry permit for LPR/CPR; Advance Parole (I-512) I-140 – Immigrant Petition for Alien Worker o Does NOT authorize the beneficiary to enter or remain in the U.S. I-485 – Application to Register Permanent Residence or Adjust Status I-526 – entrepreneurs (filed with CSC) I-360 – special immigrants / religious workers Asylum applications done at TSC I-730 – Refugee / Asylee Relative Petition o Spouse or child can be included no matter their age o relationship has to exist at time the petitioner filed for refugee/asylee status I-751 – Petition to Remove Conditions on Resident (NOT worked at TSC) I-765 – Application for Employment Authorization **ELIMINATE Slide 42 or 44 – “NOT Required to file for EAD” contains errors Asylees Need I-765 to get EAD to work I-94 granting status does not confer employment authorization After 1 year of residence in the U.S., Asylee can apply to adjust status I-129F – Alien Fiancee Children of Alien Fiancee may be included For alien spouse and spouse?s children to enter the U.S. Dallas Lockbox Tour and Meeting – 10/20/2010 Bryan Shrouf --- JP Morgan (based in Chicago) Meg Fitzgerald – USCIS site team manager 277 F/T + P/T employees (263 F/T, 14 P/T) 3 shifts, 24 hours/day, 5 days/week Receivables Operations (RO) – cash management Facility operated by JP Morgan, Treasury Services Operations Intake Process Only Review Fees Application accuracy – such as documents required for petition type o Signature, form fully completed, boxes checked Digitize data Does NOT make initial evidence decisions USCIS “makes decisions, assists with questions/problems” Estimated Applications Received Board Breakdown by source (USPS, FedEx, UPS) and type of petition Noted for the day (record receipts was 14,723 in one day) o Monday is highest receipt date (as they don?t work on weekends) Receipt date is the day they open the mail o Anything received by post office on the weekend is opened on Monday) ** REMINDER: New Fees go into effect on 11/23 -- be sure that applications are postmarked by 11/22 ** Opening of Mail Staff wears smocks so nothing can go into pockets or clothes, and cameras monitor personnel throughout facility If anything (fee check) falls on the floor, they raise their hand to have a supervisor come and pick it up off the floor If they get cash with an application, they deposit it and create a check Application type – identified by address or P.O. Box (e.g. Attn: N-400) Applications Opened Coversheet, color coded – represent sections of an application Application prepared for scanning Be sure to include A# on photos Prefer to NOT have staples, as the most time consuming part is for staff to unstaple the application (though stapling the fee check to the application is OK) Checks No Receipt # available as the check is processed/”cashed” well before a Receipt # is available/assigned Not going to be able to change this Important Information NO highlighting or colored paper (does not scan well) Better to include a cover letter What is scanned? All items -- including the check and the envelope I-140 – the first 45 pages only Scanning Separate cover sheets with barcode to identify parts of the application Scanner – OREX scanners/software – JP Morgan has adapted software Appears as separate thumbnails assigned to the particular application All digital images kept for 6 months Transfer data to USCIS daily (to CLAIMS 3 and CLAIMS 4, plus digital depository) All paper applications shipped out to USCIS within 24 hours by 2-day mail to appropriate Service Center NO paper retained by Lockbox Transformation Project trying to link digital system Data Entry Views scans – keys in data from images into database Critical fields are reviewed and keyed in 2X (2 different people) Every data field is entered System reviews business process based on data o Is everything on application completed, accurate All data sent to USCIS daily (CLAIMS 3 +4) o Images sent to USCIS image depository ** Do NOT write “C/O” for I-765 applications – there is no C/O line on the I-765 and the Lockbox will NOT type in anything referenced as C/O prior to an actual street address Write “c/o ISSO, 415 South Street, MB 040, Waltham, MA 02454-9110” instead as “415 South Street, ISSO, MB 040, Waltham, MA 02454-9110” System Review à decision (1) Accepted (2) Rejected (3) Further review / Research Cues for different issues (e.g. fee amount, application form, documents needed) that are reviewed by the USCIS site team Text Message of Proof of Receipt and Receipt Notice generated on the same day Goes out via USPS Why does it take 2-3 weeks for us to get Receipt Notice o Lockbox staff speculated that may be Post Office issue Time from mail received at Lockbox to Receipt Notice/Text generated? 80-90% within 1 business day Others longer to resolve issues/review (fee waiver, etc.) Receipt Notice date is date the mail is received at the Lockbox Fee check bouncing has NOTHING to do with Lockbox o Lockbox forwards the application once it confirms the check written is for the correct amount; it takes a few days for the check to clear, and application will already be at the Service Center File Assembly Based on instructions from USCIS (through SCOPS) Intake Operations Division of USCIS, in consultation with SCOPS Service Center gets electronic notification of manifest of what to expect in the box of files being shipped (paper copy included in box of files) Staff New staff – all of their work quality controlled for first 30 days All work reviewed for that 30 day period USCIS Filing Tips – on USCIS website check to see if filing order guidelines is up on the website – advised that they have been recently updated and posted Boxed Up electronic listing/manifest sent to Service Center so they know what to expect in each box they will receive (paper copy also included in the box) o box o contents -- # of files o UPS tracking # o Copy of manifest Staff double-checks all files included in the box against the manifest to be sure file, name, and type of application is correct What if there is a special issue or expedite needed, how is this communicated? Include a cover letter explaining the situation (e.g. filing multiple applications jointly) Lockbox Email Emails received at HQ Refers to the research team at the Lockbox location Lockbox notifies HQ of what it finds/action taken, and HQ responds to school/DSO What causes an Auto-Reject? Items that the USCIS staff at the Lockbox cannot review/fix o Wrong fee amount o No signature How often do they meet with the Service Centers? Regular meetings -- weekly Get feedback from the Service Centers All Service Centers and SCOPS are included in the meetings/conference calls TSC Records Center Meeting and Tour – 10/20/2010 Cindy Dean – Asst Center Director for Records Michael Shimek – Dep. Asst. to the Director (has also worked at NSC) Larry Thacker -- file sweeps/queries Fred Montalto – Lockbox review team manager Janet Clay – Operations Caroline Mosley – data collection Pat Stein – case resolution Since the Lockbox was implemented, Records Center staffing has decreased to ~ 10 USCIS employees and ~100 contractor employees. Previously ~ 30 USCIS employees and ~225 contractor employees Lockbox TSC does not manage the Lockbox (JP Morgan manages) They are an agent of the TSC Have few USCIS employees onsite at the Lockbox Mostly a treasury (processing of funds) operation At present no regular TSC – Lockbox communication, meetings TSC reviews all documents received from the Lockbox To verify that what the Lockbox forwarded on to the TSC is supposed to be received by TSC and not another Service Center **April 1, 2011 --- planned addition of more form types to direct mail to the Lockbox** Incoming Mail Operations Contractor picks up USPS mail from Lockbox and brings to TSC All mail is scanned upon receipt for dangerous materials Once security scanned, forwarded on to Incoming Mail Processing Room Dedicated PO Box goes directly to data collection Also receive separately from FedEX, DHL Contracted government agencies – 3rd party carriers – other Service Centers, National Benefits Center, etc. TOTAL = 163,000 pieces of mail per month o Including mail from Lockbox o 117,000 USPS pieces of mail per month o 46,000 express mail pieces per month Mail open, sorted, date stamped Forwarded to Data Collection Section Data Collection Section Application types: I-140 Premium Processing, I-589, EOIR, I-131, I-485, I-290B, I-817 Contract employees – process visa and money petitions $ must be correct before they can key in the case (case rejected manually if $ is incorrect) Fees keyed in within 24 hours of receipt Research case – be sure of eligibility, all required documents, before keyed in Generates notice – notice generated in computer room and mailed out o NOT done at data collection person?s desk, it is in a separate room Key in $, endorse check Entire office register is balanced each day and deposited in whole CONCERNS o making sure receipt notices go out in timely manner o biometrics issues Post-Lockbox Operations 1500-2000 cases received from Lockbox daily Box has listed on it the # and type of cases Each box has a manifest indicating all cases/files contained TSC staff reviews each box -- # of applications and proper receipt o Remedy/solution if there is an error NFTS – National File Tracking System o Log into system o Put in cabinets in date order – try to process by date received Review application – spelling of name, address/zip, correct jurisdiction, G-28 signed, biometrics (signature, photos) o Essentially review of Lockbox?s work o Weekly review of ~75 cases for quality o Can update CLAIMS if Lockbox entered an error If need other information or something not included in the application, can issue RFE o Move to file room to await receipt of needed documents or to await adjudication File Room Operations Processing ~ 10,000 files per day Holding ~250,000 in records at current time File Control Offices (FCO) – e.g. district offices Case types – I-485 Asylum, I-485, I-130, I-765, I-140 Lots of matching up pieces of A files 2 trips per day from File Room to adjudicators at the other TSC building Records Center Contractors Performance Analysis Group o Assessment/review of contractors o Random sampling Records maintenance o Fingerprints / name checks § Constant update so ready when visa is available toni.anderson@dhs.gov -- emergency attention to a records issue Case Resolution Unit (Pat Stein) Post office non-deliverables ~ 100 per day o Update system – card undeliverable § Check AR-11 system to see if can send to new/correct address § Keep EAD card on file for 1 year – check quarterly to see if address is updated § After 1 year with no new address, destroy card § Have about 10,000 cards on file without correct address EAD card issues Re-mail, bounced checks, refunds A# issues Visa referral process, lost visas Secured Mail Delivery Can track delivery in USPS system where card is in delivery system Certified envelope can be tracked NCSC à SMRT email à TSC Field (received by Case Resolution Unit) I-130 submitted from overseas Eventually will be sent to TSC Most I-130 processed at CSC TSC has some low priority cases forwarded by other Service Centers Fee Refunds TSC review Forwarded to the Burlington Finance Center for processing Bounced Checks Also forwarded to Burlington Finance Center 14 days to rectify EAD held for 1 year if returned to TSC Application File is sent to storage Should NOT have to wait for the file back from storage to send the EAD card on to the applicant if TSC has the returned card on file Visa Referral Does not require adjudication Review if problems with issuance Initiate lost visa requests Outgoing Mail Operations (4 USCIS staff, USCIS supervisor, contractor employees) 203,000 outgoing pieces of mail per month o 193,000 regular mail per month o 10,000 boxes per month EAD cards produced in Corbin, Kentucky Travel documents (I-512L) produced at TSC Outgoing mail (USPS) picked up 2X per day Immigrant Visa TSC processes all IV except those processed in San Francisco, Los Angeles, and Buffalo E-file I-140 à TSC o Non-Asylum based TSC – Lockbox Communication Formal questions/issues/concerns à HQ, SCOPS, Lockbox HQ (not to Lockbox) Informal conversations o e.g. Lockbox looks at processing systems at TSC when ramping up for new case types, such as I-140 Attached Files  Notes_Fall 2010_TSC.pdf   230.69KB   7 downloads	SqdnGuns	Male	Thailand	2011-01-22 01:38:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	LOL @ swabbie... Gotta love those jarheads What's the difference in a CONGRINT and just contacting a Congressman? And.... even though your a jarhead... I'm still praying for your son and your application APPROVAL!!! Were you able to get through to your wife? How's your son? Erick Thanks............. Talked to the wife about an hour ago, she is still a basket case and fighting the tears back. Our son is being medicated via IV and on oxygen, a lot of chest congestion though. I was able to talk with him and could hear the congestion when he spoke to me in Thai/Khmer, his English needs some work. He will probably be in the hospital for a few days. I would initiate it through your command or via the Commands Legal, it will be attended to with more kid gloves.	SqdnGuns	Male	Thailand	2011-02-04 01:36:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	Thanks for the clarification but still i say... AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHhFFFFFFFFFFFFFFFFFFUUUUUUUUUUUUCCCCCCCCCCCCKKKKKKKKKKKKKK!!!!!!!!!!!! Fixed it for you.	SqdnGuns	Male	Thailand	2011-02-04 00:32:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH No, my Senator did this for me. What I stated applies for Active Duty military only.	SqdnGuns	Male	Thailand	2011-02-04 00:30:00
IR-1 / CR-1 Spouse Visa Process & Procedures	California Service Center To Texas Service Center	What was your priority date? In their Timeline: 2010-08-26 I had Congint. put on my case, and that way more than 72 hours ago... so apparently that doesnt mean a damn thing to them You Active Duty military?	SqdnGuns	Male	Thailand	2011-02-04 00:28:00